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Quality Control Manager

Mendon, IL
August 18, 2012

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Professional Summary:

Financial and educational professional who is a self-starter capable of functioning with minimal supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player that is attentive to detail and produces quality results.


Southeast Christian Church 2012

Ministry Coordinator


• Coordinate and oversee ministries within the church in order for ministries to function at their best

• Facilitate quarterly meetings with ministry leaders

• Communicate as a liaison between ministry leaders and eldership/staff

• Work with organizations in the community of Murray in order to provide volunteer opportunities for church members


Overhauled ministry organization chart per church bylaws using Visio

Facilitated working relationship with Parkside Elementary School to create volunteer opportunities for church members

Alma Parentis, Phoenix, AZ & Draper, UT 2005 – Present

Home School Teacher


• Perform and provide specialized instruction for each child at home including special education curriculum to overcome “learning glitches”

• Plan and organize teaching schedules for individual students

• Ensure that all the state standards are maintained in curriculum development

• Manage to travel with family, as and when needed

• Maintain cumulative student files and progress reports


Daughter currently in 6th grade, reading at a 11th grade reading level, son performing one year ahead in mathematics

Designed weekly curriculum assignments in order for student to develop independence and responsibility for their own work

Bank One, Phoenix, AZ 1995 – 2000

Role – Loan Operations Specialist, 2nd Mortgage Division


• Assist underwriter to make certain files are expedited from underwriting to closing for second mortgages

• Review all files for quality control and request missing or corrected compliance items

• Schedule loan documentation for closings, many to coincide with1st mortgage closings

Areas of Expertise

• Demonstrated extensive knowledge of loan guidelines from multiple states

Role - Client Relations Representative, 1st Mortgage Division


• Provide inside support for the Relationship Managers by communicating with brokers and assisting them with their loan files

• Assist underwriting staff to make certain files are expedited from underwriting to closing

• Review all files for quality control and request missing or corrected compliance items.

• Review files to make sure that brokers have processed the loan correctly for quick and smooth approval through underwriting

• Review declined files with broker in order to recommend and seek second review through other loan programs

Areas of Expertise

• Kept up with one of the highest closing production territories in the department

• Demonstrated strong knowledge when posed scenario questions and advising new brokers in how Bank One’s procedures are conducted


Maintained a high producing territory for 2 months without Business Development Manager in the field during high peak period

Nelson, Robb, DuVal & DeMenna, Phoenix, AZ 1995

Role – Administrative Assistant


• Provide direct administrative support to Vice President and Art Director

• Conduct research media buy, artwork for advertising and other services

• Communicate extensively with graphic and printing companies and other related industries in order to develop new promotional items for clients

• Compile information for client approval under extreme deadline schedule

• Execute press releases, manage mass mailings and engage heavily with the public via telephone


Created and maintained a reference library of all marketing items created for clients within the office

United Mortgage Express Corporation, Phoenix, AZ 1994 – 1995

Role – Loan Processor


• Prepare loan package for underwriting approval according to Conventional, FHA and portfolio loan regulations

• Communicate with customers and business personnel extensively by phone and written correspondence

• Prepare initial disclosure information and order appraisal and credit reports

Chase Manhattan Personal Financial Services, Northbrook, IL & Scottsdale, AZ 1992 - 1994

Role – Secretary, Operations Assistant


• Prepare initial loan packages and disclosure documents according to federal guidelines to send to customers

• Working with customers and banking personnel by phone and written communication

• Compile presentation and marketing packages for use by loan sales team

• Prepare initial closing documents for loans originating in Arizona, Illinois, Ohio, Michigan and Minnesota

• Audit loan files under extreme deadline schedules


Organized and maintained brand new office in Arizona

Developed marketing packages and presentations for District Manager and loan sales team to use


• Certificate in Lawyer’s Assistant Program, Roosevelt University, Chicago, IL, Received Honors Designation

• Bachelor of Science History, Illinois State University


• Reliable and trusted church lay minister for over 15 years

• Trained and led women through mentoring programs, raised up women in order for them to become mentors

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