Customer Service Representative
Resume:
SHAUNTA M. TULLOSS
Stone Mountain, GA 30083
Cellular 678-***-****
Salary: Negotiable
Objective: Seeking a position where my skills and experience can serve as a tool to
enhance productivity, efficiency, and accuracy.
Computer Skills:
Microsoft Office, Lotus, Word Processing, 10-Key, Data Entry, Internet, Email, Power Point, Med aphis, As400, ISO9000, QS-9000, Ts-16949, Iso14000, As900, Lexus Nexus, Contour, Search bug, Accurint, Skip Tracing, Windows, Assembly, 1st and 3rd party, Arbitration, Litigation, Telecom, Dialer, and Latitude
EMPLOYMENT
08/09 to 02/12 Asset Management Professionals
665 Molly Lane
Woodstock, GA 30189
Duties: Collections
Negotiate payment arrangements on delinquent accounts to bring them current and prevent charge offs, correspondences, inquired debtors full and complete, and trained new employees. (Arbitration, WAMS, Honda Financial, Cap One, HSBC, Discover, Garnishments/Judgments.
10/07 to 08/09 Focus Receivables Management
1130 North Chase Pkwy SE #150
Marietta, GA 30067
678. 305.9606
Duties: Collections
Negotiate payment arrangements on delinquent accounts to bring them current and prevent charge offs, correspondences, inquired debtors full and complete, and trained new employees. (Auto Deficiency)
O5/04 to 10/07 Fredrick J. Hanna, Attorney at Law
1427 Roswell Road
Marietta, GA 30062
Duties: Collections
Negotiate payment arrangements on delinquent accounts to bring them current and prevent charge offs, correspondences, inquired debtors full and complete, and trained new employees. (Arbitration, Garnishments, Cap One, HSBC, Discover)
08/02 to 05/04 PIC (Productive Improvement Center)
25-Century Blvd Suite 206
Nashville, TN.
Duties: Quality Control Inspector
Provides assistance with checking the quality of cars being shipped out to General
Motors daily, supported companies direction supporting direction supporting quality activities such as process auditing, control plan auditing, containment process auditing verification of corrective action/error proofing, design verification, and quality engineering.
S. TULLOSS
Page 2
08/02 to 11/98 Mann Bracken LLC
2727 Paces Ferry Road
Atlanta , Ga 30339
Duties: Collections
Negotiate payment arrangements on delinquent accounts to bring them current and prevent charge offs, correspondences, inquired debtors full and complete, and trained new employees. (Arbitration, WAMS,Garnishments/Judgments, Honda Financial, Capital One,LITIGATIONS, HSBC, Discover)
11/98 to 02/94 Pine Valley Mortgage
4125 Pleasant dale Road
Norcross, GA 30093
404. 727.2904
Duties: Customer Service Representative
Claims tracking, refunds, assisted customers with mortgage rate and programs. Answered in/out bound calls with disputes.
EDUCATION
09/90-06/94 Towers High School, Decatur, GA 30032
09/94-06/95 Dekalb College-Central Campus, Clarkston, GA 30022
09/95-09/96 Emory University, Decatur, GA 30322
G.P.A 3.7
REFERENCES FURNISHED UPON REQUEST
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