Customer Service Representative

Alida Sammons

***** ******** ****

Apt #***

North Hollywood, CA 91601

208-***-****

*****.*.*******@*****.***

Experience Receptionist

Mar 2009 - Aug 2009 Massage Envy Meridian, ID

Handled phone calls at the front desk with multiple lines.

Collect and review paperwork

Point-person for potential clients' first visit throughout entire experience.

Provided personalized tour of facilities-

Oversaw appointment schedule for twenty massage therapists.

Managed therapist schedules and addressed any last minute changes.

Responsible for opening/closing center.

Sold memberships to prospective clients

Customer Service Representative

Aug 2008 - Mar 2009 Wells Fargo Bank Call Center Boise, ID

Assisted with account troubleshooting

At the forefront of customer contact.

Provided general account information.

Assessed account for potential sales.

Sold existing customers supplemental financial services

Customer Service Representative

Apr 2008 - Aug 2008 Teleperformance USA Boise, ID

Handled in-bound calls for AT&T wireless

Provided technical support for cellular devices as well as accounts

Certified Nursing Assistant

Nov 2005 - Apr 2008 Walsh and Associates Kennewick, WA

Provided In-home health care for developmentally disabled clients

Responsible for administering medication

Assisted clients with managing their daily activities

Provided client transportation

Education Sept 2003 - June 2004 Tri-Tech Skills Center Kennewick, WA

Nursing Assistant Certification

Technical Skills Proficient with PC and Mac, multiple phone lines.

Volunteer Experience Humane Society, STOP the Violence.

References Available on request.

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