Customer Service Sales

LOUIS LEVIN

**** ***** ******** ****** • Oak Park, Illinois 60304

********@*******.*** • 708-***-****

Box Office Manager

Highly accomplish business leader with more than 20 years of experience successfully driving national sales and managing operations for diverse organizations that include metal manufacturers, computer distributors, and entertainment industry institutions. Proven ability to set high standards of customer satisfaction and design policies/procedures to ensure implementation of those standards companywide. Known for continually developing new business opportunities and meeting or exceeding company sales goals. Areas of expertise:

Sales Growth • Relationship Building • Client Needs Assessment • Customer Service

Cold Calling & Prospecting • Operations Management • Cash Management • Team Leadership

Time Management • Communication • Hiring, Training & Motivation • Staff Management

Presentations • Negotiations • Marketing Plan Development• Social Media

PROFESSIONAL EXPERIENCE

CHICAGO CUBS, Chicago, Illinois • 1995-Present

Ticket Sales Representative

Provide superior customer service to Chicago Cubs patrons at the Box Office. Have working knowledge in Tickets.com, and Ticketmaster. Balance cash receipts to ensure ticket accuracy and security.

HARRIS THEATER, Chicago, Illinois • 2003-2010

1,500 seat, not-for-profit theater with 160 music and dance performances per year.

Box Office Treasurer

Manage all box office operations, which includes overseeing ticket sales, creating a seating manifest, tracking revenues, and compiling financial reports for the controller. Collaborate with the executive director of each show to coordinate set-up and pricing. Input each show’s specific information, including on-sale dates, holds, and pricing, into the theater’s Tessitura sales and reservation software system. Hire, schedule, and train top-performing box office personnel. Troubleshoot all seating issues, exchanges, or other problems arising on show days. Produce show settlements and present them to the executive director for sign-off. Preside over 8 fulltime employees.

• Contributed significantly to rapid sales growth from $750K to $6M annually over the past 6 years.

• Served as a member of the committee that instituted new Tessitura software companywide and participated in national Tessitura conferences.

• Developed and implemented all box office policies and procedures to ensure efficient operations and high-levels of customer service.

AUDITORIUM THEATRE, Chicago, Illinois • 2001-2003

3,700 seat theater presenting large traveling shows and concerts.

Assistant Treasurer

Orchestrated daily ticket sales and group sale transactions utilizing Ticketmaster reservation system. Provided customers with information and advice on theater offerings and seating options. Accountable for balancing all cash and credit card reports at the end of the day.

• Listened to customers and assessed their needs in order to provide exceptional levels of customer service.

CAMBRIDGE-LEE INDUSTRIES, INC., Alsip, Illinois • 1996-2001

Provider of copper, brass, and aluminum products. Annual sales total over $1B worldwide.

Regional Sales Representative

Spearheaded sales of copper and brass bars, sheets, and rods to clients that included heavy electrical manufacturers, swtichgear companies, screw machine shops, and roofers throughout Indiana, Michigan, and Ohio. Consistently exceeded company sales objectives and built longstanding relationships with clients. Performed regular sales calls, consulting with customers to assess their needs, checking on available inventory, and quoting prices on the spot. Managed sales process from initial contact through order fulfillment. Prospected for new business through cold calls and referrals.

• Effectively tripled territory profits in just 4 years.

• Boosted poundage sold by more than 30% and doubled the number of new accounts during each year with the company.

CHICAGO WIRECRAFT PRODUCTS, INC., Chicago, Illinois • 1995-1996

National manufacturer of wire products, including point of purchase displays, face masks, and wire guards. Annual revenues total $15M.

Sales Representative

Drove nationwide sales by establishing a new sales and marketing program that included contact management, target marketing, and trade show participation. Cultivated relationships with new and existing clients. Procured materials not manufactured by the company for key customers.

• Raised sales by 15% in 9 months by expanding business with existing customers and creating new markets.

• Set up a comprehensive database system of all prospective clients and contacts.

MICRO RECYCLING, INC., River Forest, Illinois • 1992-1995

Retail provider of used computers and computer equipment.

President / Owner

Presided over daily operations for a computer store that bought computers and related equipment from Fortune 500 companies, legal firms, and other organizations and resold them to individual customers and computer recycling companies nationwide. Developed relationships with clients as well as all marketing plans for the company. Led inventory control, accounting, financial management, customer service, and technical service.

• Built up business to achieve more than $300K in sales in its first 2 years.

• Designed and implemented a complete marketing plan for the company that encompassed pricing, target markets, inventory management, and delivery timelines.

• Business featured in a local newspaper in a story about ways to save the planet that included computer recycling.

Early Career (further details on request):

Sales Manager, PC RECYCLERS, INC. (1990-1992)

Purchased used computers and computer parts from Fortune 500 companies and resold them for a profit. Created and executed an overall marketing plan. Increased sales by 100% over 16 months. Supervised 2 computer technicians and multiple customer service representatives.

Regional Sales Representative, CONDUCTIVE METALS, INC. (1989-1990)

Established a 4-state sales territory and led efforts to sell copper and aluminum bus bars to electrical manufacturers and copper sheet metal to roofers. Increased organizational sales and poundage by 120% over 15 months. Developed new business opportunities through cold calling and delivery of strategic sales presentations.

EDUCATION

Bachelor of Science in International Relations

Northern Illinois University, DeKalb, Illinois

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