Customer Service Project

JULIE K. BOLEJACK, MBA,PMP

**** **** ********* **** • Shelbyville, IN 46176

317-***-**** ******@*****.***

QUALIFICATIONS SUMMARY

Accomplished Virtual Project Management professional with extensive, progressive and increasing responsibility including management, program and project leadership, sales presentations, direct customer support, end-to-end business unit management and system development using methodologies including PMI and Information Engineering (IE). Professional strengths include strong planning skills, ability to lead by example and organize self and others to meet needs of business in an environment with constant change and challenges. Startup and entrepreneurial skills. Creative solution seeker and lifelong learner. Ability to work in a fast-paced, self-directed environment with swiftly changing priorities.

PROFESSIONAL EXPERIENCE

Wellpoint , Indianapolis, IN 1989-2011

Director, Project and Program Management, National Accounts eBusiness,PMO (2005 – 2011)

• Directed project team’s support of multiple regional and enterprise projects, many focused on web-based consumer health and wellness deliverables for Fortune 100 companies and over 35 million registered online users

• Provided vital leadership, business, and subject matter expertise across a broad spectrum of multi-year, multi-region and multi-state corporate initiatives covering topics such as website development and support, marketing, corporate administration, operations, and customer service

• Developed and support eBusiness solutions for over 700 large national customers administered on multiple administrative systems and online portals

• Liaised with senior management and corporate executives to review internal team and external vendor assignments and recommend strategies to ensure alignment with corporate plan of record

• Complied with enterprise project governance, State, and Federal laws applicable to business

• Delivered presentations to internal and external customers, including sales Finalist presentations to Fortune 100 companies

• Directed implementation support for large national customers

• Managed projects and team resources in a virtual environment

• Managed projects across business units and geographical areas

• Managed/lead projects with multiple external strategic partnerships

Program Manager, National Accounts eBusiness ( 2001 – 2005)

• Managed eBusiness applications serving employers and members for over 700 large national customers administered on multiple administrative systems and online portals

• Supported multiple regional and enterprise mergers, acquisitions and migrations

• Lead development and deployment of new consumer healthcare products

• Provided direct sales and marketing support for new consumer healthcare products to large national accounts, including delivery of over 50 customer/Finalist presentations in 2004 and 2005 while simultaneously managing eBusiness deliverables for product build, deployment and support

• Implemented and supported eBusiness solutions delivered to National Accounts (both Employers and Members)

• Coordinated external sales and marketing materials for eBusiness and consumer products

• Coordinated internal training of eBusiness capabilities and consumer products

• Managed strategic partners in support of eBusiness and consumer products

• Managed internal team’s activities in support of eBusiness and consumer products

Senior Systems Development Lead, ( 1993 - 2001)

• Lead large database development projects, with Anthem prior to it’s acquisition by Wellpoint. Interfaced medical eligibility and claims data from multiple healthcare benefit administration systems to Fortune 50 corporate database utilized by actuarial, marketing and enterprise decision makers

• Lead Joint Application Design (JAD) sessions

• Lead Technical design sessions and reviews with internal customers

• Coordinated technical development resources

• Programmed database solutions for Fortune 50 company

• Developed and maintained project plans to ensure deliverables met time and budget constraints while meeting vital business requirement needs for fast-growing company

• Trained technical staff

Systems Analyst, (1991 – 1993)

• Analyzed business and technical requirements in support of development life cycle and implementation of vital system modules for new student loan system utilized by approximately 10 million users, with USA Group, acquired by Anthem.

• Trained and supervised technical staff

• Utilized project management software to develop and maintain project plan

• Utilized Information Engineering Methodologies and CASE tools for system development by self and technical staff

Manager, Technical Services, (1989 – 1991)

• Managed Technical Services Unit staff and $4 million budget for Blue Shield of Indiana, which was acquired by USA Group.

• Coordinated enhancements to Indiana Medicaid managed care system

• Coordinated system change process for approximately 400 system changes per year to the Indiana Medicaid Management System

• Interfaced with client (State of Indiana), subcontractors, and company management to ensure technical support of contractual commitments

• Lead technical services in support of new business and system development projects

• Identified and implemented technical and business solutions including ones using PC and telephonic technologies

EDUCATION

Master of Business Administration, 2008, Honors

UNIVERSITY OF PHOENIX, PHOENIX, AZ

Bachelor of Science, Business Administration, – Cum Laude

WESLEYAN UNIVERSITY, MARION, IN

Associate Degree in Applied Science, Computer Technology,

PURDUE UNIVERSITY , INDIANAPOLIS, IN

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