**** * *******, #** (773) 627 – 7312
Chicago, IL 60625 firstname.lastname@example.org
Detail oriented and results focused Analyst with extensive experience in structured analysis, business design, and all manner of SDLC methodologies including, Agile, RUP, and SCRUM. Demonstrated skills in business and technical analysis, project planning, data and process modeling, and UAT testing. Proven skills in global resource management, training, requirements gathering, use case creation, and functional specification writing.
AREAS OF EXPERTISE
Training and providing SME knowledge of business model and supporting applications.
Manage Requirements Gathering and Use Case Creation across multiple business functions.
Mentor junior members,
Data and Process Models
Manage QA, IST, Functional and UAT testing and defect resolution.
Microsoft Office Suite
Project Management Professional
HP Quality Center
Modis – Chicago, IL October, 2008 to April, 2009
Business Systems Analyst on assignment at JP Morgan Chase
Provided support for customized export files from E-commerce credit card management system. Gathered, analyzed, and documented requirements and managed document creation, distribution, and approval through Sharepoint and Rational application suites (ClearQuest and RequisiteWeb).Created and ran SQL queries in support of UAT testing and managed testing defect resolution.
TEKSystems - Chicago, IL November, 2007 to August, 2008
Business Analyst on assignment at Northern Trust
Worked with investment business and technical staff across a variety of operational and system areas to design and document requirements, prepare high level data models, perform SQL queries, analyze and resolve testing defects, develop new SDLC processes and procedures, and manage document creation, distribution, and approval through Sharepoint.
Worked with business and technical users across multiple business areas to coordinate requirements gathering and implementation of Operational Costing system. Timely implementation of this system improved resource management and allowed for more accurate reporting of operational costs.
Gathered requirements and participated in the design and development of data and cash management functionality for a new E-commerce internet portal.
Participated in the refinement of SDLC processes as they applied to business analysts. This refinement provided a common language across technical and business areas making requirements easier to understand.
HSBC - Elmhurst, IL August, 2003 to September, 2007
Quality Assurance Analyst, Project Management Office
Planned and managed User Acceptance Testing (UAT) of system enhancements across client server and web based platforms and global locations utilizing Mercury Test Director. Recommended process changes to leverage synergies across functional areas. Created various types of models to communicate proposed system changes to impacted areas.
Supported a $17 million enterprise wide testing effort to train new test coordinators on test management process. Prepared training materials, conducted training sessions, mentored new coordinators, and facilitated test strategy and planning discussions.
Served as primary test coordinator for implementation of enhancements to the Consumer Lending Pricing model. Managed the entire testing cycle to assure all pricing results fell within federally mandated guidelines and allowed a sufficient profit margin. This new pricing model increased revenue by $4.1 million.
Identified risks in requirements gathering including areas of Underwriting, Charge Off, Foreclosure, and Bankruptcy processing. Early identification of these risks allowed timely implementation of new product.
Inspired Development – Kankakee, IL November, 2002 to July, 2003
Consultant, Business Analyst/ Project Manager
Gathered business requirements and created Access applications to support new business initiatives.
Managed development of bankruptcy review system for client processing which cut bankruptcy review processing time by 50%.
Reduced processing costs for clients 30% by managing the implementation of new interface for credit card processing service.
Managed the development of Sales Rebate Tracking system including requirements definition, resource planning, Quality Assurance, and training. This implementation increased profit by $1.5 million.
JPMorgan Chase – Chicago, IL August, 1997 to November, 2002
Business Analyst, Consumer Credit
Analyzed system and process enhancements across a client server platform for business impact, planned and managed user acceptance testing, and recommended development approaches. Created various models to communicate proposed system changes.
Received first “All About Customer” award for improvement suggestions which resulted in a better customer understanding of conversion activities.
Translated business rules of legacy loan portfolio into data structures and technical processes resulting in the successful conversion of $ 4.5 million worth of consumer loans with only a $6 shortfall.
Served as project manager for all retail loan platform disaster recovery activities assuring all tasks were managed within the triple constraints (time, cost, and scope).
Facilitated integration of Investigated multiple state lending restrictions which allowed the servicing platform to process a multiple state consumer-lending portfolio.
Facilitated data and process mapping to integrate a legacy loan portfolio to a collection management system resulting in an enterprise consolidation of collection activities.
Implemented legacy loan product line on enterprise platform resulting in the addition of 5 new products available for Premier clients and an increase of $150,000 in loan business over a 3-month time span.
Initiated and managed development of conversion balancing procedures and reports resulting in a common understanding of balancing requirements by all staff involved.
Developed interest validation process that decreased the amount of time needed to prepare test cases and validate erroneous statements by 50 %.
Created product matrix that mapped legacy product line to new product line resulting in better understanding of legacy product features and required new system enhancements.
Illinois Student Assistance Commission – Deerfield, IL July, 1989 to July, 1997
Business Analyst, Program Control and Development
Analyzed system and process changes across a client server, e-commerce platform for business impact, planned and managed user acceptance testing, and recommended development approaches. Created various models to communicate proposed system changes.
Partnered with external clients and vendors to manage submission of electronic data to loan guarantee systems, thus eliminating processing redundancies. Enhanced data mapping process to reduce Federal reporting error rate by 50 % resulting in increased acceptance of loan records to the National Student Loan Database.
Received Team Service Award for implementation of a more efficient student loan application process that cut processing time by 90%.
Received Team Service Award for implementation of a new loan program, which increased in loan guarantee volume by over 75 %.
Northwestern University – Evanston, IL 1997
Bachelor of Science, General Studies, Major in Computer Studies.
M G Rush – Oak Brook, IL 1995
Certified JAD Facilitator
Project Management Institute 2009
Certified Project Management Professional