Customer Service/Admin

***** * **** ****** ******, CO *****

720-***-**** · *********************@*****.***

YESHI WAZZEE

SUMMARY OF QUALIFICATIONS

· Excellent written and verbal communication skills.

· Extensive management and training experience.

· Self-motivated with creative problem solving skills

· Reliable and responsible with strong work ethics

· Proficient in Microsoft and Excel

· 8 years experience in Customer Service

· Able to multi-task in a fast paced environment while sustaining a professional demeanor at all times

EMPLOYMENT

In Home Learning DayCare, Denver, CO

November 2006-Present

Owner

Responsible for the care and education of children from the ages of 6 weeks to 5 years of age.

Cara Mia Medical Day Spa, Englewood, Co

October 2002-November 2006

Boutique Manager / Front Desk Supervisor / Massage Therapist

Achievements:

· Successfully completed a series of Phone Doctor customer service training sessions.

· Awarded “Best Massage Therapist in Parker, CO” for 2006

Responsibilities:

· Responsible for training and supervising front desk employees.

· Responsible for answering and resolving escalated calls and helping to resolve patient complaint issues.

· Responsible for inputting new patient and updating established patients personal information. In charge of all inventory items including ordering and shipping products to patients, and taking inventory on a bi-weekly basis.

· Assist in checking patients in and out of appointments and taking payment for services they received.

Izba Spa, Parker, Co

August 2002-September 2003

Massage Therapist / Receptionist

Responsibilities:

· Answering multi-phone system and scheduling appointments

· Providing massage therapy to scheduled clients in Swedish, Deep Tissue, and Russian Massage techniques.

· Responsible for checking clients out and completing payment transactions.

SafeHome Security, Provo, UT

March 2001-July 2002

Receptionist

Responsibilities:

· Answering a multi-phone system while assisting customers in scheduling technical support appointments for their security system.

· Responsible for noting each customers account regarding their system and billing issues.

· Responsible for calling and collecting on past due accounts.

· In charge of running customer credit reports for sales reps

EDUCATION

The Utah School of Massage Therapy

August 2001-August 2002

Certified Massage Therapist

Completed Phone Doctor Courses

January 2006- November 2006

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