Electrical Customer Service

Charles E. Williams Jr.

*** ********** **., **** *****, IN 46807 cell: 260-***-****: ********@***.***

Summary

Highly organized, detail oriented, and self motivated. Over 20 years technical and customer service experience.

I am effective problem solver, team player, and proven leader.

Highlights

Electro-mechanical proficiency

Complex technical information

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Control circuit troubleshooting

Excellent written and verbal communication

National Electric Codes (NEC)

Works well in a team environment

Accomplishments

Installation

My team created documentation for installation process, which increased staff efficiency 23%.

Supervision

Under my supervision the installation of wiring and electrical appliances for Industrial and Commercial, construction

sites completed with a 40% ahead-of-schedule rate.

Electrical Wiring

Ensured current NFPA electrical codes and company guidelines were, achieved.

Inspection

Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair .

Experience

Electrician

January 2010 to Current

Tradesmen International – Fort Wayne, IN

Maintained customer records, using automated systems.

Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures, using hand and

power tools.

Electrical Foreman

January 2004 to September 2006

KBR/Halliburton – Baghdad, Iraq

Continued internal education, training and certifications to stay ahead of an evolving financial industry landscape,

learned new product releases, and increased my value to the company and the client base.

Emphasized product features based on analysis of customers' needs, and on technical knowledge of product

capabilities and limitations.

Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary. Maintained customer

records, using automated systems.

I negotiated pricing and terms of sales and service agreements.

Owned and addressed client needs and product issues from inception to resolution.

Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and

time frame consistent with department and team service levels and goals.

I worked collaboratively with clients, team members, and implementation consultants, to achieve desired results.

I worked on projects, which provided value to the department, the company, and the client base.

Construction Electrician

June 1994 to December 2002

NIPSCO – Merrillville, IN

Troubleshot and repaired electrical/electronic control circuits.

Conducted engineering site audits, collecting structural, electrical and related site information,

I Coordinated installation, maintenance and operations of electrical substation equipment.

I created electrical single-line diagrams, panel schedules and connection diagrams, for electrical distribution systems.

I Evaluated, construction design information such as detail and assembly drawings, design calculations, system layouts

and sketches or specifications.

Examined, accidents, to obtain information, which was, used, to design, preventive measures.

I ensured proper installations through accurate reading of blueprints and wiring diagrams.

Reviewed, project drawings, to perform, installation activities according to specifications.

Accurately read, understood, and carried out written instructions.

Promoted shop safety by working in a safe manner.

Used schematic diagrams to perform and plan work.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Education

IVY TECH 2013

Fort Wayne, IN,

Industrial Maintenance

Associates of Applied Science

Coyne Institute of Technology 1981

Chicago, IL,

Electrical Maintenance

Technical Certificate

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