Customer Service

Education Bachelor of Science, Psychology

Lander University, Greenwood, SC

Major: Psychology

Concentration: Counseling

Minor: Spanish

Related course work: Psychological Development, Psychology Research Methods, Statistics, and Ethical principles Graduation Date: December 2006

Skills/Abilities Computer skills

Microsoft Word, Excel, and PowerPoint

Related Experience

Self Regional Hospital, Greenwood, SC February 2005

Intern

Worked one on one with mentally ill patients

Attended seminar where information of common drugs and problems was

given

Attended treatment groups where intern students, nurses, and doctors

discussed patient’s progress

MEG’s House (shelter for abused women and children), Greenwood, SC September 2006

Intern/Shelter Monitor

Responded to crisis calls

Gave intake forms on new clients upon arrival at the shelter

Participated in women’s group therapy sessions

Interacted with the children through arts and crafts and games for self elevation

Sat in on case manager and legal advocacy meetings

Set up fundraisers for the cause of domestic violence

Distributed medicine to clients as needed

Made sure all rules in the shelter were followed

Cambridge Academy, Greenwood, SC April 2005

Spanish Educator

Taught grades 3 and 5 in different subjects in the Spanish language

Lander University, Greenwood, SC

Tutored underclassmen one on one to assist understanding in

language and grammar

Gleams HRC, Inc June 2007

Youth Case Manager

Counseled youth one on one to aid them in finding a career path

Coordinated employment, education and programs to enrich values.

Collaborated with other agencies to recruit youth

McDonalds, Inc September 2000

Crew Trainer

Trained crew members on various positions in the restaurant.

Assessed crew members on their knowledge of production and customer service

Supervised crew to make sure customers were treated fairly and all sanitary needs were met

Greeted and served customers with a positive attitude and assisted crew members when needed.

References: Available upon request

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