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Customer Service Supervisor

El Paso, TX, 79932
August 17, 2012

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Acquire a management position in the supply chain area, where I can apply my experience and current abilities with the support of a well established organization in order to make a positive contribution to the company and develop new skills.


Monterrey Institute of Technology (ITESM, Toluca Campus), Toluca, Mexico

Computer Science Engineer Aug 1997 – May 2002

Work Experience

Wistron Corp. (Juarez Plant), Juarez, Chihuahua. (Electronic manufacturing: PC desktops, LCD TV and Blackberry)

Material Planner Management Sr. Supervisor (MPM) Jun 2010– Present

• Supervisor in charge for material/inventories balance inbound and outbound, Material excess disposition, developing good relationships with customers (excess material). Some daily activities directly involved with logistics, finance, NPI, sourcing, resale, quality, customer service and HQ.

Production Scheduler Supervisor (PC) Jun 2008– May 2010

• Production Schedule Supervisor in charge, controlling 3 customers and 30 different products, managing 9 production lines and 2 shifts.

Account Material Controller Supervisor (AMC) Jun 2007– May 2008

• Supervisor in charge for Asian materials, material production planning, supply chain management.

Key Component Supervisor, Oct 2005– May 2007

• Key component supervisor (Motherboards, Monitors, Memories, Optical, HDD, Consigned Software and Packing Material purchases) PO’s cost analyst, material sourcing, Managing customers and Wistron Corp (Taiwan HQ) reports.

MRP Buyer, Dec 2004 – Sep 2005

• MRP Purchasing, placing purchase orders, purchasing planning, PO’s cost auditor, managing customers and Wistron Corp (Taiwan HQ) reports. Commodity in charge: Motherboards, Monitors, Cards, Custom Material.

Custom Integrated Solutions (CIS) Buyer, Jun 2004 – Nov. 2004

• Custom material purchase planner, placing especial purchase orders, material sourcing specialist.

Monterrey Institute of Technology (ITESM, Juarez Campus), Juarez, Chihuahua

Computer Science Teacher for middle school, Aug 2006 – Jun 2008 (part time job)

• Five groups (8th Grade), ranked in the top 10 teachers for the 8th grade level both years.

Electrical System Motors S. de R.L., Toluca, Mexico and Juarez, Chihuahua. (Automotive manufacturing: electrical


International Purchasing Area, Jul 2000 – May 2004

• International purchases, materials importations, placing purchase orders, visiting suppliers,

Production planner/buyer, analyst for all potentials cost reductions, cost auditor.

Monterrey Institute of Technology (ITESM, Toluca Campus), Toluca, Mexico

Computer Assisted Design Center Assistant, Jan 2000 – Jun 2000

• Networking Supervisor in charge with SUN workstations, Unix Solaris 5.2, help desk, hardware/software installation.


Languages: Spanish, English.

Computers: SAP, Microsoft Office, Microsoft Visio, MS Project, 3D Studio Viz, Apache HTML Server,

MySQL, Windows 95/98/2000/NT/XP/CE, Linux Mandrake, Unix Solaris, Lotus Notes,

Triton, Impromptu.

Programmer: Language C/C++, Visual C++, Visual Fox, Visual Basic, Oracle 8i, Flash, HTML,



Computer Systems Engineers Association (Vice-president), Jan 1998 – Dec 2001.


Six sigma training, “Planning techniques applied to manufacturing”, Wistron, Feb 2009 – Ago 2009

SAP Core Training for MM module, IBM/Wistron, Wistron, Oct 2006 – May 2007.

“Applications Developer Program”, Oracle, ITESM, Jan 2001 – May 2001.

Courses I, II, III, IV “Cisco Networking Academy Program (CCNA)” Cisco, ITESM, Aug 2000 – Nov 2001.


Provided upon request

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