Experienced Receptionist

Annette Shapiro

**** ********** **

Gurnee, IL **031 847-***-****

*********@*******.***

Receptionist

Receptionist ▪ Customer Service ▪ General Office ▪ Shipping

• Managed over 300 customer accounts, including international buyers.

• Coordinated all accounts payable/receivable activity.

• Implemented software upgrades to office systems.

• Directed all order entry activity through order fulfillment and shipping.

Employment Experience

IPC International, Bannockburn, IL July 2005 – October 2008

Reception, Switchboard and General Office

 Main receptionist and switchboard operator in charge of answering and directing phone calls and registering visitors.

 Keyed new hires into the system and distributed to accordingly for additional processing.

 Constructed folders containing new hire information for filing and categorizing purposes.

Payroll

 Coordinating distribution and printing of checks for over 100 malls.

 Working closely with security directors to ensure timely payment of 1,700 employees.

 Processing all time reconciliation using various forms of media.

 Organizing and shipping of wages through the UPS system.

The Dorel Juvenile Group, Columbus, IN 2004-2005

Reception, Switchboard, Customer Service

 Assisted with reception and switchboard registering visitors, answering and directing phone calls

 Completed return authorization requests on AS400 system. Entered special orders through Farm Bureau package.

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The Duffy Company, Palatine, IL 1998-2004

Administrative Assistant

Played a critical role in the coordination of all business activities, focusing on customer satisfaction and business needs.

 Receptionist. Answering phones, greeting clients and guests.

 Completed orders, packing lists, using QuickBooks Pro for all business activities.

 Coordinated all AR/AP accounts, printing checks accordingly

 Implemented key customers, and worked closely with management on business critical decisions.

 Coordinated all shipping activity, Bills of Lading, Export and Import documentation, ocean, air and ground

 Created an efficient filing system to keep track of order cycle fulfillment.

 Built client relationships through by maintaining customer and contact information

 Update MSDS sheets to conform with current guidelines

 Communicated announcements to customers concerning price increases, new stock and item availability.

 Participated in inventory control activities.

Skills

One hundred plus line phone system, Microsoft Word, Basic knowledge of Excel, Outlook AS400, QuickBooks, Knowledge of Lotus Notes

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