Manager Customer Service
Resume:
Christine Mills
Center Ossipee, NH 03814
Home: 603-***-****
Cell: 603-***-****
*******@*****.***
I would like the opportunity to interview for the position of Charge Nurse. I have had a varied and interesting nursing career and would enjoy sharing that with the Mountain View team.
Clinical and Managerial Skill Sets
Able to Assess, Plan, Implement and Re-evaluate patient care using Nursing process.
Able to provide clinical care to patients with co-morbidities including critically ill
patients.
Possess excellent Critical Thinking ability.
Proficient in managing Arterial Lines, Central Venous Lines, Temporary Pace-
makers, and Ventilators.
Practice safe medication delivery.
Familiar with multiple disease/illness process and best evidence base practice to
assist patient in maximizing best outcomes.
Comfortable with patient/family education.
Strong advocate for best health care practices.
Able to provide excellent family support during difficult health care situations.
Provide dynamic leadership to nursing staff.
Excellent team player, able to work in multidisciplinary groups including physicians,
nursing, ancillary departments and patient and family.
Self-directed.
Provided Case Management in conjunction with Utilization Review and Social Services under umbrella of Directorship role.
Supervision of Med/Surg and ICU nursing staff and support staff.
Coordination of scheduling and staff education.
Development of Department Policy and Procedure.
Develop, monitor and report QI data.
Involved in the planning and implementation of a full hospital move.
Case Management Skill Set
Accountable for ensuring that all aspects of the patient's treatment plan are addressed during the course of treatment.
Assessment of biopsychosocial, financial and discharge needs.
Ability to facilitate, coordinate and provide comprehensive services across the continuum of care by linking quality, cost and length of stay.
Possession of skill sets necessary to provide care based on the physical ability, intellectual development, psychosocial, education and safety needs of the adolescent, adult and geriatric patient.
Ability to facilitate and participate in ad hoc patient/family conferences and with multidisciplinary team designed to gather information, identify problems, or to resolve issues around inpatient or outpatient/post-discharge care.
Ability to educate multidisciplinary team colleagues about care management, including role of the care manager and the unique needs of the care-managed population.
Ability to collect, analyze, enter and report care management data related to patient care and participate in continuing quality improvement.
Ability to identify discharge planning needs of patients through chart review, patient/family and multidisciplinary team review.
Management of individual patient's transition through the continuum of care until discharge facilitating referral/transfer/discharge of patient to another level of care.
Utilization Review Skill Set
Able to review patient medical record for appropriateness of admission and/or continued stay using established criteria and communicate utilization issues to clinical team, business office or other appropriate parties.
Coordination of follow up activities related to Medicare, other third party payers and negotiated contracts.
Assist clinical staff in responding to appeals.
Business Skills
Able to type 40 WPM.
Knowledge of Microsoft Office 2007.
Able to draft reports, memos, meeting minutes and report data.
Internet/researching ability.
Superior Customer Service.
2
Education
New Hampshire Community College September 1991 - May 1993
Associate Degree in Nursing
Graduated with Honors
Phi Theta Kappa
Work Experience
Frisbie Memorial Hospital July 2011 - Present
11 Whitehall Road
Rochester, NH 03867
Supervisor: Arlene Munn Steinbruek, RN Nurse Manager
Care Manager in acute care setting
Lakeview NeuroRehabilitation July 2010 - August 2011
244 Highwatch Road
Effingham, NH 03882
Supervisor: James Taylor, Ph. D, Clinical Director
Case Management in rehabilitation setting for Brain Injury
Huggins Hospital June 2003 - July 2010
240 South Main Street
Wolfeboro, NH 03814
Supervisor: Teresa Haley, RN VP Nursing
Re-hired as ICU Staff Nurse
Promoted to ICU Nurse Manager
Promoted to Director of Acute Care Services
ACL Service Unit September 2000 - April 2003
Albuquerque Area Indian Health Service
5300 Homestead Road
Albuquerque, NM 87110
Supervisor: Anna Dietrich, RN DON
Primary care of emergent and walk-in clinic patients
Worked in a multicultural setting
Combined western medicine with traditional tribal practices
Received Nurse of the Year Award in 2002 for the ACL Service Unit
Huggins Hospital June 1992 - June 2000
240 South Main Street
Wolfeboro, NH 03894
Supervisor: Teresa Haley, RN VP Nursing
Hired as a Graduate Practical Nurse on Medical-Surgical Unit
Passed LPN boards and began cross-training into ICU
Completed ADN program and passed RN boards
Staff Nurse ICU providing primary care to critically ill patients
References are available upon request
Contact this candidate