Data Center Manager
Resume:
Dave Draghi
Morristown, New Jersey 07960-2763
**********@*****.***
Global Data Center Management
Financial Services IS professional with proven results using resourceful, forward thinking and highly effective leadership to meet 21st century needs in achieving corporate business plans and goals globally. Demonstrated success in areas of data center strategic planning, tactical operations as well as process improvement and reengineering. Noted for mentoring and motivating individuals and teams to accomplish complex challenges. Recognized for successfully leading major transitions through both planned and unplanned critical events.
Areas of expertise include:
Global Data Center Management
Continuous Productivity Enhancements
Problem Management
SLA/KPI Metrics Driven Management
Complex Problem Solutions
Application Performance Management
Global Client Centered Vision
Strong, Effective Leadership
Large-scale Project Management
Production Support & Administration
Incident Management
Change Management
Operations Management
Release Management
Creatively Strategic Thinking
ITIL Foundations
Business Resumption Planning
Data Center Migrations & Consolidations
PROFESSIONAL EXPERIENCE
Saint Peter’s University Hospital, New Brunswick, NJ 10/2008 - Present
Distributed Data Center Manager
• Improved processing by instituting weekly problem management analysis with RHO (Remote Hosted Operations) vendor.
• Improved processing risk determination by establishing prototype Configuration Management Database to help determine processing risks.
• Reduced processing risks by instituting policy to segregate production servers from backup, test, and high-availability servers.
• Reduce data archiving costs by 80% by implementing new procedures.
• Reduced personnel exposures by instituting operator cross-training program
Merrill Lynch & Co., Inc. 1975 – 9/2008
Director of Mainframe Application Performance Management 2006 – 2008
• Saved $6.2 million for Asian operations. Raised application availability by 38%. Identified and facilitated the implementation of production application processing improvements. Dramatically improved client satisfaction by conducting bi-weekly conference calls with Asian operations management to review progress and get feedback.
Dave Draghi
• Dramatically improved service delivery and lowered resource consumption. Directed the continual analysis and enhancement of 253 production applications.
• Reduced computer resource consumption by $5.1 million. Facilitated technology optimizations which removed 416 collective hours of processing time per business cycle.
• Improved Application Performance Team productivity by 42% despite a staff reduction of 25%. Used interpersonal and communication skills to lead team through significant process changes.
Senior Project Manager 2004 – 2006
• Avoided global data center migration cost of $355,000. Used technical and creative skills to devise alternate migration strategy. Results also assured meeting dates committed to SEC without impacting clients.
• Successfully managed operational risk and regulatory compliance for 327 production applications systems. Devised and conducted intensive SOx review during its initial year well within regulatory time requirement and despite the ambiguity of the legislation.
Director of Global Service Quality 2002 – 2004
• Assured availability and reliability of mission critical IT services. Developed, implemented and managed US, Pacific Rim and Europe/Middle East and Africa business units.
Director of Global Mainframe Data Center Services 1996 – 2004
• Developed process success rate of 99.54%. Implemented application problem management program. Gartner-Meta Group declared result an industry standard for batch processing.
• Significantly improved service quality for internal and external global clients. Managed day-to-day operations and 24x7 service support over two major data centers, 243 IT professionals and an operating budget of $35 million.
• Dramatically improved global client satisfaction. Ensured the consistent delivery of over 183 production applications and improved client satisfaction through development and institutionalization of mature and proven business application support systems.
• Assured continuous operation of tactical data center operations after 9/11. Managed operations during complex period when markets were closed and business partner interfaces were restricted.
Vice President – Data Services Relationship Management 1995 – 1996
Dave Draghi
Vice President – Information Protection Services 1993 – 1995
• Improved corporate awareness and adherence of information security. Directed global technology information protection program.
• Significantly raised business recovery capability. Corporation was minimally impacted during 9/11 crisis. Designed, implemented and successfully executed annual testing of Global Business Technology Continuity.
Vice President – Mainframe Processing Systems Support 1992 – 1993
Vice President – PMO 1992
Vice President – Mainframe Computer Operations 1990 – 1992
• Reduced staffing requirements by 68% while improving overall service quality. Designed and implemented 24x7 first level support model for application and infrastructure failures.
Vice President – Mainframe Data Center Support Services 1989 – 1990
• Improved organizational efficiency and data center standardization. Championed realignment of services from geographic model to functional model.
Vice President – New Jersey Data Centers 1989
• Reduced resource requirements and improved processing efficiency. Developed the strategic plans and managed the successful migration of application workloads for four major domestic data centers and three international data centers located in Tokyo, London and Toronto.
Vice President – Mainframe Processing Systems Support 1984 - 1989
Mainframe Data Center Operations (Operator, Supervisor, Section Mgr., Ass’t. Vice President) 1975 - 1984
EDUCATION, AFFLIATIONS AND CERTIFICATIONS
Computer Science Degree Program, New York University, New York, NY
Certified in ITIL Foundations (November 2006)
Past member of Unitech Systems' Customer Advisory Board
Past member of AFCOM (International Association for Computer Operations Management)
Certified Disaster Recovery Planner by the Disaster Recovery Institute
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