Customer Service Sales

Technical Skills Ability to listen, write and speak effectively (a successful communication).

Complex work processes with high standards analytical thinking by identifying, scrutinizing and improving.

Ability to deal with customer’s service and public speaking.

A decisions taker and to establish priorities.

Software proficiency by covering variety of application as Excel, Hardware Graphic, Word, Power Point, QBP, Access. System Saint, RPG and AS400 as user. Programming in Visual Basic, Cobol 74 (link and lirk) and C++.

A goal- driven with high performance standards.

A high degree of detail orientation with exemplary planning and organizational skill.

Work experience

August – December 2011 Macy’s

Merchandise Support Associate

• As merchandise support associate receives and counts inventories and verifies merchandise by comparing to actual merchandise in the stockroom or warehouse. Also, got involved with displaying, ticketing, pricing and inventory cycle counts and annual inventory counts as well.

September 2010 – Actual Hunc, Inc.

Staff Accountant (Online service)

• Design and write a comprehensive Business Plan: Cover Letter, Executive Summary and Background, Management Team, Financial Plan, Capital Required, Marketing Plan, Location Analysis, Service Plan and appendix.

• Bank’s Reconciliation of all bank, credit card accounts ensuring that cash, liability, and expenses are correct.

• Preparing invoice, entering expenses all bills and payroll processing; preparing and processing transfer and checks for payments.

• Managing and preparing sales tax returns.

• Providing month-end financial statements

June 20010 – October 2010 Dover Check Cashing and Real State Office.

Atlantic City, NJ

Office Assistance

• Filling documents as per the requirement of the office managers or updating files and registers related to attendance and work of the staff. Data entry and loading other necessary information into the software programs Q-Books, Excel, Power Point presentation and Work spreadsheets.

• Answering and receiving phone calls.

• Monthly Bank Account Reconciliations, wireless transfers, weekly payroll with daily entries to the Q-Books.

• Works of daily errands, that include handling communications with post office, bank, etc and providing stationary, staples etc.

• Monitoring the order supplies related to the office.

• Distributing the incoming mails to the respective staff.

• Maintaining and organizing the paper and electronic documents. Storing them properly for future reference.

• Keep up date Real State payments, leases, and permits from City and Fire department.

• Keeping the list of employee communication and contacts updated.

• Assisting the concerned authorities in matters related to preparation of annual, monthly, and weekly reports.

• Preparing thank you letters for new members or for memorials.

• Maintaining the up-to-date list of press and contact lists.

March 2006 – December 2009 Perry’s Café at Howard Johnson.

Atlantic City, NJ

Food Server

• Check for customer’s tables available to promptly sit and give menus, also considering ages and disables persons.

• Tried to anticipate any questions about the menu items as food or beverage.

• To take the food orders on time as to serve them on time.

• Calculate customer’s bills and collect the payments.

• After customer leaves cleans and set tables.

• During the course of customer meals, remove the dishes from the tables.

• If the customer orders an alcohol beverage check the identification of customer.

• Bring to the table additional items that come with the food before customers get ready to use it as set up, additional plates, glasses, dressing, cheese, bread butter, napkins and any items that a customer will need it to eat its food order.

• Make sure that a customer’s needs are effectively cover up with courtesy manners.

August 2005 – September 2005 Congreso de Latinos. North Philadelphia

Financial Analyst (Internship)

Financial and strategic planning for purchases, income, debits, taxes, process payroll. Bank reconciliations. Customer service.

1999 – 2003 Distribuidora Dos M.M., C.A. Venezuela

Administrator

Financial and strategic planning for purchases, sales, incomes, debits, taxes, and processing payroll. Bank reconciliations. Customer service.

2000- 2002 Consultancy Santana & Associate, S.A. Venezuela

Analyst of method and advancement

• Planning and execution of financial economic feasibility studies of projects presented to Banks and financial institutions (BANDES, FIDES, and BANCO MUNDIAL).

• Execution and development of projects. Analyzed, documented and communicated business. Managed project budget.

1995 – 1999 Mayorship of Valencia. Direction of Administration. Venezuela.

Department of Treasury / Accounts Payable.

• Financial and strategic planning of accounts payables, cash-flow management and modeling availability of financial resources.

• Tax planning and reporting. Control and update for financial execution of trust corresponding to financial projects by the National Government of Venezuela and World Bank.

Education

2008-2010 Camden County College Information Systems USA

2006-2007 Camden County College ESL USA

2005-2005 Kennesaw University ESL USA

2003- 2004 English. Program Loscher – Ebbinghaus Venezuela

1992- 1999 University of Carabobo B.S. Degree Accounting Venezuela

1988- 1989 Programmer analyst Data Solutions Venezuela

1983- 1989 High School Diploma Venezuela

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