Customer Service Manager

**-** ** ******* ********* Care Partners Miami, FL

Member Service Representative, as part of call center I

Provide prompt, courteous and professional services to our Members via Email, phone, mail and or in person.

Verify member eligibility for providers

Address members concerns and complaints

Check if claims were received, processed and paid for members.

6-10 to 11-1 0 SoBeWell Miami, FL

Front Desk/Biller

Ensure practice is in accordance with HIPAA policies and procedures

Verify Insurance with various companies

Update medical records

Prepare & Process medical claims electronically and via mail

Apply & adjust payments

6-06 to 11-07 Zuma & Sons Distribution Miami, FL

Customer Service Specialist

Answering incoming customer calls in a courteous and professional manner.

Responding and resolving customer inquiries and billing questions in a timely manner to ensure a high level of customer satisfaction.

Provide customers with product and service information.

2004 to 2006 Brandsmart USA Miami, FL

Head Cashier/ Supervisor

Authorize returns and exchanges, audit register receipts and conduct register open and close functions.

Perform cashier related duties in addition to leading a team of cashiers.

Resolve minor customer complaints or concerns.

Direct department in determining and meeting customer needs.

2003 to 2004 Precision Response Corporation Miami, FL

Customer Service Specialist. CALL CENTER

Identify, research, and resolve customer issues using the computer system.

Recognize, document and alert the supervisor of trends in customer calls.

Inform customers about the latest products and sales promotions.

2003 to 2003 Rios Auto Sales Miami, FL

Office Manager

Promote and maintain a positive, pleasant, and service oriented image when communicating with others in person or by telephone.

Ensure dealership is in accordance with policies and procedures.

Maintain files and organization of office related materials, and customer records.

2000 to 2003 Bean Auto Sales Miami, FL

Office Manager

Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents.

Answer phones, and convey messages.

Coordinate maintenance and inspection of vehicles.

Assist with the preparation of all documents. (Contracts, Financing, Title, etc)

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