Community Relations, Public service, customer service, media knowledge

Ashley S. Williams

*** **** **** ****** 540-***-**** (Home/Cell)

Christiansburg, VA 24073 Email: *******@*****.***

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Objective

To obtain a job position that collaborates with positive, goal-oriented people, within a company or organization that provides a creative, dedicated, and energetic workspace, while providing public service to those in need.

Education

 B.B.A. Radford University (2004-2009; In progress)

 Interdisciplinary Studies Degree: Sociology; French

 Additional focus: Media Studies (Journalism, Photo/Print journalism), English

 Honors: Alpha Kappa Delta- International Sociological Honor Society

Relevant Courses:

Communications (Public Speaking) Social Inequality Media and Marketing

Media and Society Social Problems Anthropology

Media Law and Ethics Intro. Social Research Methods Foreign Cultural Studies

Research Experience:

Radford University October 2007 - December 2007

Research Assistantship Radford, VA

• Researched multiple resource centers for women across the United States to gather information regarding their treatment processes of mental health related issues [in women and children]

• Information gathered to benefit proposal for additional funding for city’s resource center to help educate and treat women and children with mental health related issues.

Professional Experience:

Barnes and Noble November 2009 - Present

Bookseller/Customer Service/Receiving Christiansburg, VA

• Maintain a positive rapport with customers and assist in a helpful and positive manner

• Help to maintain merchandise and appearance of store

• Register trained/Cash Handling

• Receiving trained- includes processing merchandise, customer orders, and assisting in organization of stockroom; Assist with resets and exchange of old and new products

• Provide excellent sales initiative

• Maintain knowledge relating to numerous genres of books and the publishing industry, music, and café industry

SunTrust Bank June 2008 – January 2010

Financial Service Representative (FSR) Christiansburg, VA

• Opened and maintained accounts for new and current clients.

• Handled cash and transactions equaling amounts in upwards of $20,000.00+

• Opened and maintained Certificates of Deposit, IRA’s, Money Market accounts

• Commended for excellence in obtaining and maintaining clients’ past and future financial needs

• Awarded/commended numerous times for excellent customer service

Ashley S. Williams (*******@*****.*** Page Two

• Worked diligently to assist a diverse group of customers with any questions, complaints, or changes regarding their accounts

• Set up client referrals with company investment consultants and mortgage representatives

• Conducted monthly client retention tasks and maintained relationships with top rated banking clients

Barnes and Noble March 2008 – July 2008

Café Server Christiansburg, VA

• Responsible for daily operations and maintaining appearance of café; Maintain uniform

• Knowledge of café products and knowledge of product preparation; Barista trained

• Constant customer contact; Interaction with management, co-workers, and vendors

• Cash handling/Register trained; Able to process orders and conduct product research for customers

• Trained in “up selling” and encouraged to maintain daily sales and membership quotas

• Capable of opening and closing café and café area individually and with co-workers

• Trained in “zoning” or recovery of merchandise and resets

• Café team placed top three in district sales competition

Lowe’s Home Improvement April 2006 – February 2008

Customer Service Associate/Paint Department Christiansburg, VA

• Awarded two notes of commendation for great customer service and demonstration of initiative

• Continuous and one-on-one interaction with customers, vendors, co-workers, and management. Work conducted on sales floor, through computers and paperwork

• Able to demonstrate knowledge of products and proper use/techniques, offer creative design advice, while stocking and maintaining a clean environment

• Products and product knowledge included in the areas of: Paint (Interior/Exterior), Decking (staining/sealing), Interior trim and woodwork (staining), wallpaper attachment and removal, Aluminum, vinyl, faux wood, wood blinds (and blind cutting.)

• Gained additional experience in merchandising, resets, setting displays, and cash handling/register operations

• Knowledgeable in S.O.S (Special Order Sales) and installation processes in Home Décor. Additional amount of knowledge gained from assisting in Flooring department

Walgreens July 2005 - April 2006

Beauty Advisor/Sales/Photo Center/Cashier Christiansburg, VA

• Engaged in conversations with customers on topics such as cosmetics, skin and hair care, and gift shopping in Beauty department; Developed and processed disposable cameras, digital cameras/cards, internet and kiosk orders; Maintained and organized front end counter, while selling products and providing excellent customer service

• Familiar with Plano-grams/resets, stocking, creative merchandising and displays

• Competed in sales events with other employees in store and employees in district/region. Enjoyed numerous encounters with important, high ranking company management.

• Register trained/cash handling

Professional:

• Background in media related fields; Proficient in public speaking, speech writing, layout/design, press releases, also copy-editing and reports

• Software applications: Microsoft Office 2007; Applications (Word, PowerPoint, Excel), Adobe PageMaker, Adobe Acrobat Reader

• Comfortable with computer [related] technology and business/professional settings

Personal:

• Motivated, ambitious, risk taker with the ability to lead, develop or create on a moment’s notice

• Eager to learn, eager to inspire, with the ability to take initiative and focus to get a job done, on time and correctly

• Able to handle a fast paced, or potential stressful environment

• Enjoy engaging in conversations with and meeting new people; maintaining pleasant, yet professional a

Contact this candidate