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Customer Service Quality Assurance

Location:
United States
Posted:
May 14, 2012

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Resume:

CASSANDRA BELCHER

**** ********* ***** *****: 661-***-****

CARROLLTON, TX 75006 Email: dsgvil@r.postjobfree.com

SUMMARY:

As an Administration/Clerical, Mailroom Clerk I have over 18 years of experience in problem solving, customer satisfaction and mailroom. Experience working with USPS, FedEx, UPS and UPS International. QA experience handling medical records for nationwide hospital chain. Experience working with various office machines and mail room equipment. Proprietary and Confidential documentation experience. My background also covers customer service, merchandising, inventory control, data entry and cashier experience.

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SKILLS:

Microsoft Word FedEx Machine Fax Machine Air Ticket Machine Copy Machine Data Entry

Customer Service Scanning Machine Inventory

The CSI Company – Irving, TX

Administration/Clerical

• Contract Assignment with HMS-Irving Texas, Imaging Department.

• Clerical work to include sorting and preparing documents for imaging.

• Inventory and sort various documents to remain within Service Level guidelines.

• Assisted in sorting, preparing and disseminating of incoming mail.

• Filing and preparing documents for storage and archives.

• Distribution of electronic documents to various departments.

• Proprietary and Confidential documentation experience.

• Managed Quality Assurance of medical records, case files and Apeals for Medi-Cal claims.

• Sorted variety of medical records and information such as admission slips, laboratory and pathology reports, clinic notes, discharge summaries,in apporiate sequence and in accordance with established procedures.

Arvato Services Inc – Valencia, CA

Mailroom Clerk

• Sort and disseminate incoming mail, FedEx and UPS parcels.

• Prepare and print labels for outgoing FedEx and UPS International.

• Responsible for archiving and retrival of essential documents.

• Maintain and manage office equipment to insure minum downtime.

• Order and stock supplies for mailroom and office use.

• Coding and data entry for customer service swim cases.

• Establised and maintain relationship with International offices.

WORK EXPERIENCE

The CSI Company – Irvine, TX 2011 - Present

Administration/Clerical

Arvato Services Inc – Valencia, CA 2006 - 2011

Mailroom Clerk

Drewsum International – Canyon Country, CA 2001 - 2005

Import/Export

Vericomm– Santa Clarita, CA 2000 - 2001

Administrative Assistance

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Fry’s Electronics - Burbank, CA 1996 - 1999

Customer Service

Staples Office Supply Store – Burbank, CA 1993 - 1995

Customer Service and Cashier



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