Quality Control Assurance
Resume:
Donnell A. Dukes
Birmingham, AL 35215
*********@*****.***
SUMMARY
A top performing, self-motivated, goal oriented professional with a track record of consistently meeting or exceeding job expectations and has years of successful experience in administrative roles. Possesses excellent communication skills; experience in working in diverse environments, international relations and personable with an ability to achieve goals in high stress situations.
EDUCATION
Certificate, Lean Six Sigma Black Belt, Villanova University
MBA, University of Phoenix, Atlanta, Georgia
B.S., Technology Management,
Jacksonville State University, Jacksonville, Alabama
A.S., Gadsden State Community College, Gadsden, Alabama
PROFESSIONAL EXPERIENCE
ITT Exelis, Logistics Argumentation Program, Afghanistan 2011-Present
Quality Analyst / Auditor
Record of 0% tolerance when issuing Corrective Action Requests (CAR) on those who do not meet the performance standards and procedures called out by the government contract; assists supervisors and managers in determining Root Cause Analysis for process failure and nonconforming issues and ensuring corrective actions are met. Applies Six Sigma and Lean Manufacturing tools such as PFMEA, Value Stream Mapping, Process Flow, Quality Function Deployment (QFD), etc. to identify high-risk areas, implements efficient new employee training, compiles data to ensure Government contract compliance and creates opportunities for continuous improvement efforts to achieve financial benefits, customer benefits and optimized performance.
• Increased production efficiency in all areas of service to save corporation thousands of dollars
• Decreased the number of accidents and incidents that could disrupt work flow
• 100% compliance with all job requirements and production goals
• Nominated as a recipient for the Outstanding Employee Achievement Award
• Government Clearance Level: Secret
Glovis Alabama, LLC, Montgomery, AL 2007-2011
Quality/Logistics Specialist
Experience in working in ISO 9001:2000 and TS 16949 environment. Served as the head liason between the quality control division and all other sectors of coorperation. Conducted internal audits to track all imports and exports to maintain quality control system. Accountable for all internal quality issues such as monitoring and tracking Engineering Order (EO) changes, materials in-house, by air-freight, or at sea and transfer material from various locations using SAP ERP systems and EO databases from local/foreign suppliers; Responsible for quality issues received from Hyundai Motor Manufacturing AL General Assembly and Engine Shop, local vendors, and foreign suppliers on second shift. In charge of issuing Corrective Action Request to local and foreign suppliers pertaining to nonconforming parts, prepared and submitted work orders to 3rd Party for sorting of nonconforming parts in-house and oversaw all warehouse supplier sort.
Atlantic Tool and Die, Anniston, AL 3/2006-8/2007
Quality Assurance Inspector/Auditor
Performed in-process/post-process quality testing using various measurement tools (micrometers, calibers, gages, sensors) to ensure the product quality meets specification as well as performed (CMM) coordinate measuring machine layouts on different parts and analyzed the reports to discover the degree each dimension is out of tolerance and also developed solutions to bring each dimension back within tolerance to increase manufacturer efficiency. Responsible for maintaining the quality control systems by writing up nonconformance reports for parts not up to specification and research the cause of the problems, along with operators, before running the parts again.
Federal Mogul, Jacksonville, AL 2002 & 2004-2005
Order Processor/Shipping and Receiving
Performed product quantity audits and maintained all records of imports and exports.
• Part of the 5S committee that improved the overall production, quality, and safety by reducing wasted time/materials and by making everything visible and labeled in the Returns Department.
Bostrom Seating Inc; Piedmont, AL Fall 2005
Industrial Engineer Intern
Performed motion and time studies in different departments to determine how many units each employee generated per day and made recommendations on how to improve production and improve their workstations
COMPUTER SKILLS:
Proficient with SAP ERP, MS Word, Excel, PowerPoint, Visio, SharePoint, Lotus Notes and Outlook
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