Customer Service Manager
Resume:
Jedrick San Juan
Fairfax,VA,22031
**************@*****.***
OBJECTIVE
A Challenge and rewarded position given and following orders to execute to perfect my career .
Jan 2009 - Present
Olde Towne Pet Resort Springfield, Virginia
Lead Kennel Animal Care Specialist
Overseeing and maintaining the health of boarding, daycare and grooming animals, administering medication, treating minor illness and injury, assessing emergency situations, emergency medical attention, supervising/managing kennel staff, assisting in training of Animal Care Specialists and Supervisors, working with department director to implement policies which insure quality animal care.
2007 - 2008 Koons Toyota Tysons Corner,Virginia
Lube tech/Assistant Mechanic apprentice
Duties as a lube tech
-Oil changes
-Tune up
-Rotating tires
-Replacing airfilter,
-Drive car in shop for service
2008 - 2008 Pf Changs Tysons Corner,Virginia
Host/server
-Deal with problems and complaints of customers by providing all time service.
-Responsible for checking guests in and out.
-Responsible for reporting to bank deposits in absence of General Manager.
-Desk, office and other work areas were keep very clean and neat.
-Responsible for various other duties as assigned.
2006 - 2007 Crabtree & Evelyn Tysons Corner, VA
Overnight Stock Manager
-Checking on inventory when end of year.
-Cashier when needed for back if line gets long
-Sales rep to provide best customer service
- Responsible of being a delivery driver to other locations upon request of item
2007-2007 Ultrabar DC,Virginia
Security Bouncer/Bartender
-6 month experience
-Huge ability to make and serve beverages from the bar which is restricted to some varieties and brands of wine, beer, soda, and liquor.
-Strong knowledge of the exact proportions and combinations to utilize in making beverages according to request from cocktail attendants and patrons.
-Great ability to identify unruly or intoxicated patrons and to solve the problem or seek help if required.
-Huge ability to rapidly recognize impending lacks of supplies based on a volume of business and covers their timely replacement.
200*-****-**** Spank DC,Virginia
Security/Porter
-Experience parking exotic cars Lamborgini,Ferrari,Bmw,
-Daily patrolling on foot to assure the security of assigned area
-Provided escort services to visitors and customers
-Inform and warned violators of rule infractions like smoking, loitering, carrying forbidden things
Strengths
-Remarkable ability to handle the situations and make quick decisions.
-Strong headed with the ability to maintain the discipline and cool environment.
-Trained in Muai Thai,judo,Wrestling,Fire arm regulation
-Respond to emergency situations as directed by police
-Proficient in report writing and verbal communication
-Very presentable and interpersonal skills
-Clean criminal record and no arrest history.
Certifications
Capital MMA Training Facility
Training in following
-Muai Thai
-Brazilian Jujitsu
-Crossfit Elite
Microsoft Certified
Autobody I-car
ASE certified brakes,engines,suspension
Culinary Arts Certificate
Photography DIploma
Business Management
Army ROTOC training
Firearms Certified training
NRA member
Virginia concealed weapons permit
Education:
Falls Church High 1999-2003
Nova Annandale 2003-2005
Nova Alexandria 2003-2005
Uti Universal Institue 2006 - 2006
Arts and institute 2008-2008
George Mason 2010-Present
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