Network Engr/Desktop Support/CCNA

Objective: To secure a challenging position in the network engineering or computer support field that makes the most of my technical, problem solving, and communication skills.

Certifications: Working on CCNA. Passed I(A), II(B), and III(A) courses, currently taking CCNA IV.

• Works together as well as independently to follow each problem through to resolution utilizing ITIL best practices standards

• Proven record to design, configure, install, and troubleshoot a variety of different vendors networking gear (both LAN & WAN topologies)

• Called upon to be lead tech in field to debug and implement new technologies into new and/or existing infrastructures

• Able to utilize exceptional communication skills coupled with enhanced fault-isolation techniques to ensure minimal, if any, downtime

• Able to thoroughly and accurately document all information pertaining to projects/installs (for other installers and also to benefit NOC troubleshooting if the need arises)

• As an engineer and veteran, enjoys constant new challenges and never thinks the workday is done after 8 hours

Experience: Various contractors Las Vegas, NV

Network and desktop support September 2005 - Present

Working for various IT staffing companies performing networking design/support and desktop support functions.

Most recent contract experience:

Smartsource @ CDW PC Technician

Ghosted 5000 notebooks and performed mass PC upgrades for new PC’s/Macs.

Spartan Resources @ Sands Convention Center Cabling

Setup/teardown of SAP convention at Venetian

AIS @ Cox Communications Systems Support Engineer I

Monitored and oversaw operation and installation of routers, switches, and Cable Modem Termination Systems on the Hotel HSD network to obtain 100% uptime by daily monitoring and maintenance. Minimized system interruptions by troubleshooting and correcting hardware and software problems in a timely manner. Assisted permanent staff by being on call engineer every 6th week.

Datanamics, Inc. Las Vegas, NV

Network Installer November 2003 – August 2005

Designed and installed wireless and wired networking solutions for the hospitality industry throughout the US (primarily Hilton and Marriott chains). Duties included configuring routers (17xx and 26xx series), switches (29xx, 35xx, and 43xx series), DSLAMs (Paradyne), and wireless access points (Cisco, Netopia, 3Com, etc). Configuration consists of using Cisco's standard architecture model (VLANs, IP addressing schemes, ACL's, and a wide variety of WAN/LAN configurations), remote trouble-shooting (LAN and WAN), and onsite installation (including PBX, 66/110 blocks, and cross-connects). HotSpot Gateway setups included Nomadix and IP3 boxes. Additional duties included site-surveys for RF wireless and wired installs, designing solutions (Office/Visio), troubleshooting existing networking installs, and training hotel guest and staff.

Earthlink ISP (Clientlogic Outsourcer) Las Vegas, NV

Technical Support Specialist March 2002 – November 2003

Provide inbound technical support for Earthlink ISP. Troubleshoot end users systems dealing with connectivity issues, browsing issues, email issues, and any aspect of the Earthlink software/ networking issues. Support all Windows operating systems (3.1 to XP) and a wide variety of end user issues.

Great Basin Community College Wells Camp, Wells, NV

Education Clerk/Part-time Instructor August 2001 – March 2002

Served as instructor for 6-week courses (45 instruction hours) in computer literacy. Subjects covered were computer hardware and computer software applications. The software portion of the class concentrated on the MS Office 2000 Professional suite of applications, while using Windows 98 and XP operating systems. I also supervised and tutored students who were enrolled in GED and High School education programs. I served as an instructor for classes covering various computer, math, and English topics. Provide clerical/computer assistance to the staff and camp residents.

Dell Computer Corporation (Clientlogic Outsourcer) Las Vegas, NV

Technical Support Specialist November 1998 - January 2001

Job responsibilities included providing inbound technical support for Dell Computer Corporation’s line of computers. The product lines I provided support for were desktop pc's (Dimension/Optiplex) and notebooks (Inspirion/Latitude). Successfully supported and troubleshot a plethora of varying hardware and software configurations, answering anywhere from 15-30 calls per day. Calls dealt with everything from motherboard hardware installations to operating system related questions, and everything in between. Operating systems included DOS, Windows 95, 98, ME, NT, and 2000. Hardware and software configurations/troubleshooting included both workstation and network connectivity related issues (Novell/WindowsNT). Support multiple version of MS Office. Network troubleshooting involved LAN networks and internet related issues. Worked as a Level 1 and Level 2 technician; fielding calls from customers and also from other agents who were having difficulties on particular issues (either technical or customer communication related).

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