LaToya S. Tyler

**** ********* **.

St. Louis, MO 63131

Phone: 314-***-****

Email: dr71jp@r.postjobfree.com

Objective:

To secure a permanent full time position with hourly/salary compensation, contributing to a company that is need of a highly motivated, energetic, professional, who offers excellent customer service skills, as well as builds relationships with customers when appropriate.

Education:

Florissant Valley Community College 2006-2009

(AAS Early Care & Education)

Missouri Western State College 2003-2006

(BS Elementary Education w/minor Business Management)

Cleveland NJROTC High School 1999-2003

(Diploma)

Certifications

State of Missouri Certified-Facility Director

Certification in Proficiency-Early Child hood

CPR/First Aid certified

Technical Skills:

Microsoft Office: Word, Excel, Power Point and Access; Quick Books

Strengths:

Self-motivated

Wpm 53

Great communication skills

Filing and indexing, using copy machine fax machines, and scanners

Excellent customer service

Exceptional organizational skills

Work Experience:

Convergys 08/09-Present Customer Service Rep

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Meet customer requirements through first contact resolution.

• Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

• Participate in activities designed to improve customer satisfaction and business performance.

• Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

• Offer solutions to issues that are often non-standard/non-routine and require some clarification.

Customer Financial Serv. Rep. 2007-2009 GC Services Weldon Springs Mo.

• Answer phones and respond to customer requests.

• Sell product and place customer orders in computer system.

• Provide customers with product and service information.

• Upsell products and services.

• Transfer customer calls to appropriate staff.

• Identify, research, and resolve customer issues using the computer system.

• Follow-up on customer inquiries not immediately resolved.

• Complete call logs and reports.

• Research billing issues.

• Research misapplied payments.

Overnight Stocker 2005-2007

WalMart

• Build and maintain product displays in compliance with company standards.

• Meet customer service expectations through daily communication, problem resolution, and appropriate follow up.

• Maintains professional, team relationship with co-workers and customers.

• Transport, replace and maintain Point of Sale advertising as appropriate for company standards.

• Maintain merchandising standards while rotating products each time in designated areas.

• Ability to repetitively lift, pull and push 50+ pounds, bend over, reach above head height, and kneel.

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