Administrative Assistion Position

Diana J. Phillips

Employment History

*/**** – 1/2008 State Attorney’s Office, 220 E. Bay Street, Jacksonville, FL 32202

Word Processor:

Transcribed defendant interviews, jail calls and 911 calls via tapes/cds/dvds. Prepared jury instructions and verdict forms for trials. Updated monthly conviction statistics. Updated computer software.

9/1987 – 4/2004 Mercantile-Safe Deposit and Trust Company, Two Hopkins Plaza, Baltimore, MD 21201

Senior Administrative Assistant (11 yrs.) :

Supported 5 attorneys in the Office of the General Counsel of the lead bank and holding company. Responsible for preparing Committee, Board and Annual Stockholder meetings. Supported Stock Transfer Agent with transfer of securities. Processed Subpoenas, property and wage garnishments, IRS levies and court orders. Processed class action suits, annual census reports and incoming and pending insurance claims. Edited contracts, minutes and annual proxy statement. Supervised clerical personnel. Handled customer complaints, scheduled meetings, planned travel arrangements, ordered supplies and scheduled equipment maintenance.

Bank Services Representative (1 yr.) :

Handled new accounts, account reconciliation, safe-deposit rentals, bond redemptions, check approvals, and customer inquiries. Originated secured/unsecured loans. Bank tellering/ATM reconciliation duties as needed.

Administrative Assistant (5 yrs.) :

Processed loan documentation and administered collection activities, wire transfers and letters of credit. Responsible for overdraft reporting, file maintenance and updating of corporate and individual customer financial information.

6/1987 – 9/1987 Wye Mortgage Corporation, 1400 Front Avenue, Lutherville, MD 21093

Mortgage Loan Processor:

Set up and processed mortgage and home equity loan applications for submission to underwriter. Tracked and registered available funding of CDA loans.

2/1985 – 5/1987 Citibank, MD, N.A., 1940 Greenspring Drive, Timonium, MD 21093

Authorizations/New Accounts Supervisor:

Organized, staffed and trained 30 employees in retail credit for Citiline/Citibank, MD, N.A. Opened accounts, authorized purchases and reset credit limits via credit bureau reviews and debt burden analysis. Trained employees on line-balance functions, audited override decisions, prepared evaluations and submitted annual reviews for permanent and temporary personnel.

Technical Literacy:

Microsoft Word, Excel, PowerPoint, Outlook Express, Dictaphone, microfilmer, fiche, 10-key adding machine, copier, fax machine, and document warehousing. Typing – 70 wpm.

Education:

University of Maryland – Baltimore County (UMBC) – History Major

Harford Community College – AA Degree, General Studies w/ concentration in Business

University of Delaware – Agriculture Major

Dulaney Senior High School – Academic Degree

References:

Available upon request.

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