Sr. Technical Writer

ROSALYN K.L. LUM

**** ********* ***.• Burlingame, CA 94010

Cell: 650-***-**** • Email: ***.*******@*****.***

Sr. Technical Writer

High Technology, Publishing, R&D, Innovation

More than 10 years technical writing experience and 9 years in software development and systems engineering

Plans, researches, writes, and maintains technical documentation

Presents complex concepts clearly and concisely to various audiences

Assimilates complex information and self directs

Self-starter who is comfortable working in a fast moving interdisciplinary team

Solid cross-functional communication skills, including key stakeholders: sales, marketing, product development, test and training

Manages geographically dispersed teams

Solution driven

Commitment to quality balanced with flexibility

Improves and optimizes work processes

Builds and maintains productive relationships with internal customers

Strong knowledge of MS Suite, web development: HTML, Acrobat Pro, Photoshop; have worked with FrameMaker, Camtasia and Visio

Master’s in Computer Science

Core Competencies: Technical Writing, Product Management, Corporate Communications

PROFESSIONAL HISTORY

CIMPLER REAL ESTATE April 2010 – Present

Startup service that will change the real estate market

PRODUCT MANAGER / TECHNICAL WRITER - Contractor in Product Management

• Developed overall architecture, product requirements, and web content

• Prototyped software

• Tested Software

• Managed overseas developers

SELECTICA TECHNOLOGIES Sept 2009 – April 2010

Enterprise Lifecycle Contract Management Software

TECHNICAL WRITER - Contractor in Product Management Group

• Competently delivered all technical documentation: Release Notes, User Guides, Technical Guides, and Position Papers on time, for various users’ needs on aggressive deadlines

• Assimilated knowledge from diverse groups within the company: product/tool developers, program managers and product/tool users.

• Understood business objectives and mapped these to specifications, usage scenarios, and user information requirements

• Built and maintained productive relationships with internal customers

• Delivered to aggressive and changing schedules

• Developed Marketing documents

PENINSULAWORKS - Consultant – San Mateo Human Services Agency 2008 – 2009

As a trainer at PeninsulaWorks, helped teach and developed seminars on computer skills, resume building, and Career Assessment programs. As a mentor to interns coming into the program, I enabled people without jobs prepare for their next job.

CORTICON TECHNOLOGIES 2007 – 2008

Corticon is a high-tech software development company in the Business Rules Management (BRM) space.

MARKETING / PR / TECHNICAL WRITER

• Took charge of roadmap for all PR activities and internal/external company communications: press releases, pitches, outreach to press and analysts, case studies, white papers, thought leadership papers, brochures and others.

• Focused on establishing processes to drive PR activities in support of corporate goals.

• Developed success measures based on types of coverage, speaking opportunities, and by-lined opportunities.

• Drove creative website re-design: managed content and deliverables to aggressive schedules

• Tracked competitive news and analyst reports; sent these to appropriate internal teams.

• Identified, secured and managed speaking engagements, thought leadership articles and media interviews for execs.

CMP Media LLC 2001 – 2007

Technical Editor / Business Development / Events Manager for Dr. Dobb’s Journal and Software Development Magazine, covering new technologies, programming languages, platforms, and tools for professional software developers and architects.

PRODUCT MANAGEMENT:

• Worked closely with management to come up with new programs and processes

• Introduced new conference offerings that yielded 40% margin. Typical margins in other events yielded around 20-25%. Responsible for the roadmap: time lines, budget, features, logistics and processes.

• Awarded a trip to Hong Kong for the best business plan submitted for new ventures for the magazine.

• Director of the Jolt Awards for 6 years with the award program revenues growing 400% over 5 years. Awarded the ‘Cause for Applause’ award for program success.

TECHNICAL WRITING

• Complex concepts presented clearly and concisely to a highly passionate and technical audience.

• Wrote and edited articles for a broad technical audience on a spectrum of topics in various mediums (web, marketing requirements, technical specifications, technical articles, marketing docs, online newsletters, email campaigns, promotions, and others)

• Conducted special projects, including lucrative sponsored posters, webcasts, industry award programs, conference events and reader games.

CONSULTING: 1995 - 2001

SF Startups: BuySquareFeet.com, Cimpler Real Estate, Cimpler Technology and Device Edge 1999 - 2001

PRODUCT MANAGEMENT / Product Development / Technical Writing

• Developed roadmaps, specifications, proposals, contracts, presentation materials, website design.

• Interacted with marketing and development and kept overall schedules.

Bangkok, Thailand 1995 - 1999

FREELANCE TECHNICAL WRITER / EDITOR: International Experience. In Thailand for 4.5 years doing various volunteer positions including technical editing for American and Thai companies. On the Executive Board and Steering Committee for the National Museum of Bangkok, helped re-write their constitution, and volunteered as a docent. Fundraising events for the museum.

PITNEY BOWES; Commercial Systems Applications 1986 - 1995

Pitney Bowes has redefined enterprise mail stream solutions by focusing on advanced technology.

PRODUCT MANAGEMENT for Commercial Systems Applications and R&D groups

• Managed the overall product specification and integration of marketing and engineering requirements for next generation of products for the company.

• Focused on taking Pitney Bowes from the mechanical to electro-mechanical to the electronic age.

• Worked collaboratively with engineering, marketing and sales. Responsible for overall roadmap and schedules.

• Developed a Decision Support System and Strategic Information System for increased division accountability.

• Explored new markets for the Commercial Systems Group within Pitney Bowes in the area of simulation modeling and database marketing technology: Generated proposals for submission to clients, developed business plans for the Database Marketing Group, created marketing brochures and presentation materials, followed-up on leads and prospects; represented group in trade shows.

EDUCATION

University of Maryland - College Park, Md. - Bachelor of Science in Geology

University of Maryland - Master of Science in Computer Science

Supplemental Education

Babson College- Mid-Management Program - sponsored by Pitney Bowes

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