Sr. Desktop/ IT Professional

Brian K. Steward

***** * ******* ** • Cypress, TX 77433 • 318-***-****• *********@*****.***

Sr. Desktop Support and Information Technology Professional

Desktop Support Analyst / Customer Support

Summary of Qualifications:

• Proven leadership and employee management skills

• Ability to maintain inventory of computers, auxiliary equipment and software licenses

• Extraordinary project management and organization skills

• Ability to deploy, configure and secure Windows XP and Vista computers for individual or public use

• Ability to recognize, identify, troubleshoot the existence of computer and printer related problems and find effective solutions

• Familiar with ITIL and the concepts within

• Experience working with executives and managers to determine software and hardware needs

• Experience with company/organization vendors or contractors

• Ability to prepare process and procedure documents for computer application use

• Experience with departmental budget administration

• Ability to plan, organize and supervise other employees work assignments to accomplish objectives

• Experience working with children, adolescents, adults and the general public

• Experience with creating curriculum for computer based courses

• Strong interpersonal, organizational, written and oral communication skills

• Ability to perform a variety of office equipment including, but not limited to PC, fax machine, scanner, copy machine

Certifications:

CompTIA A+ Certified Computer Professional

CompTIA Net+ Certified Network Professiona

Dell Certified Systems Expert

HP Certified Desktop /Notebook Technician

HP Certified Server Technician

Microsoft Certified Professional (MCP)

Education: University of Phoenix – Online United Education Institute – San Diego, CA

B.S. of Information Systems, current Sophomore Certified Computer Technician

Franklin Sr. High School – Franklin, LA

High School Graduate, 1993

Professional Work Experience:

North Lake Community College (DCCCD) – Irving, TX 12/08-8/09

Adjunct Instructor (Part-Time)

Designed curriculum and teach “Beginning Computers” and “Internet and E-mail” courses which includes textbook selection, syllabus development, assignments and exam preparation. Responsible for the course related documents including class roster and attendance. Conduct orientation/training sessions for the new students. Integrate various instructional strategies to support and motivate students.

Compucom – Westlake, TX 4/07-04/09

Levis Strauss Corporation - Desktop Support Analyst (Contractor)

Managed and support three locations of the Levis Strauss Global IT Center as the lead desktop support analyst. While managing a team of 4 technicians, I ensured 100% support of users at all corporate levels regarding hardware and software needs. Support and repair Dell desktop/ laptops, HP desktops/ laptops, IBM Blade centers/ servers, and HP Proliant and Blade servers. Responsible for maintaining a 99.99% online time for the servers, and make repairs with in allotted time windows for desktop/ laptops. The repairs often required vast phone support and remoting into the user’s machines to be accomplished. Install all software on new PCs and maintain the active directory. Maintain accurate and detailed work logs in Remedy. Also configured and supported PDAs for the Executive level users.

DCR – Grand Prairie, TX 2/06-4/07

Lockheed Martin Missiles and Fire Control - Desktop Support Technician (Contractor)

Perform deployment, which included maintaining, software installation and configuration of over 700 PCs to company’s permanent employees. Duties include ghosting the images on the new PCs, setting up Active Directory, and deploying the systems to the clients in an expeditious fashion. Each new machine is documented and recorded, while the old equipment is prepped for salvage.

Other Work Experience:

Sprint Corporation – Fort Worth, TX 11/05-1/06

Technical Support Representative (Contractor)

Performed technical support for cellular customers and Sprint employees. Diagnosed and repaired software and application problems that result from daily use of cellular devices and selling of additional products to the customers. Other duties included working in the Quality Assurance department reviewing customer calls.

Intratek Computers – San Diego, CA 5/05-10/05

Desktop Support/ PC Technician (Temporary)

Worked as a member of the Information Technology Service providing PC support to an excess of 2500 users in the San Diego VA hospital. Duties included installs, upgrades, and ghosting of various hardware and operating systems, to include WYSE Thin Clients that were placed on a Citrix network. Also, Windows 2000 Active Directory, WINS, DNS, DHCP, router, and TCP/IP configuration. Also pulled cables and installed VOIP phone systems.

San Diego Cash Register – San Diego, CA 12/04-5/05

Help Desk/ Technical Support Representative (Temporary)

Provided remote technical support for Point of Sale (POS) systems using the Aloha brand of software at various customer sites across the country. Users would call into the helpdesk and I would troubleshoot the issue from there. If onsite assistance was needed, I would dispatch a field technician to the customer’s location. Also maintained high standard of customer service while resolving these complex computer issues.

United States Navy –San Diego, CA 11/00-10/04

Administrative Specialist

Provide administrative support for Naval division in excess of 6,000 sailors. My duties included maintaining military personnel records, setting up pay and beneficiary policies, and provided outstanding customer service to all personnel.

United States Army – Hinesville, GA 08/93-12/99

Network/ Telecommunications Supervisor

Supervised the installation, operation, and maintenance of vast military networks. Held “secret” security clearance and was responsible for reliable point to point communications between battalion sized elements, done through the use of Line of Site communications equipment. Secured and confirmed communications between the two elements and routed the data to its designated assignment. Managed responsibilities and assignments through the use of various Cisco routers and packet switches.

References available upon request

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