Medical Assistant Customer Service

Priscilla Ugarte

**** ** ** *** #***, Homestead, FL 33035

Cell: 786-***-**** Email: *********@*****.***

OBJECTIVE:

To obtain a challenging position as an Office Assistant in a reputable facility, where I can maximize my experience and education to a well established organization.

EDUCATION:

ATI College of Health Miami, FL 12/08-02/2010

• Certified as a Medical Assistant, OSHA/HIV/AIDS Certified, CPR Certified, Knowledge in performing venipunctures and injections, collecting laboratory Specimens, Taking vital signs.

PROFESSIONAL EXPERIENCE

Josefa L. Binker, M.D. Miami, FL 10/09-Present

Medical Assistant/Receptionist

• Greet patients and visitors in a prompt, courteous, and helpful manner; check in patients, verify and update necessary information in computer system and on patient’s forms; Review and collect insurance information; Calculate charges and collect payments; Make reminder calls for upcoming appointments; Work closely with medical staff to maximize patient flow.

• Administrative duties such as; answering phone system, maintaining medical records, and schedule appointments, receive bills, Fax and copy important documents, etc.

• Clinical duties such as; Demonstrate proficiency in taking patient vital signs; EKG, Phlebotomy, ensure cleanliness, sanitation and maintenance of facility, exam rooms and equipments.

Total Family Care Center Miami, FL 08/09-09/09

Medical Assistant/Externship

• Offer technical support to the Physician by performing venipunctures and injections, taking vital signs and medical histories as indicated as well as collecting and preparing laboratory specimens.

• Responsible for explaining treatment procedures to the patients, preparing patients for medical examination, and assisting Physician during examination.

• Constantly interacting with patients and handle several responsibilities at once and able to handle situations without supervision.

Gulfstream Motor Credit Miami, FL 05/07-05/09

Billing & Collection/ Insurance Agent

• Contact and deal with customers in situations where they have potential to affect commercial interest of the business (i.e. bad debt, credit limits etc. within remit of the Department)

• Achieve daily targets and objectives as set out by Team Leader/Risk Operations Manager; Adopt flexible approach in order to support others and undertake other duties as required; Prepare and/or process documents; Review for accuracy and completeness, etc.

• Responsible for submitting claims and following up with insurance companies, authorize repossessions; Force place insurance on accounts that have been cancelled; Perform investigative activities to evaluate and determine the whereabouts of obligors

• Assist in coordination of office services such as: Purchasing office supplies, maintain office equipment (computers, fax machines, printers, photocopy machines, etc.)

RadioShack Miami, FL 03/03-06/08

Sales Associate

• Perform tasks, including organizations, bank deposits, and managing account payments; Attend monthly training meetings to enhance our performance with our selling skills, budget and decision making

• Knowledge of advertising and sales promoting skills; Identify and resolve client concerns; Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Participate in year-end inventory and cycle counts; Assist in ringing up sales; Completing price changes in the department

REFERENCES ARE AVAILABLE UPON REQUEST

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