Human Resources Manager
Resume:
DAVID FENDRICH
Memphis, TN 38133
E-mail: *************@*********.***
CAREER SUMMARY
Human Resources Professional with experience in Employee Relations, Recruiting, Retention, Succession Planning and Training. Proven performer in Big Box Retail, Manufacturing, Quick Service Retail, and Convenience Retail with a history of building strong teams to be customer focused and bottom-line successful. I am looking for continued opportunity to develop both leaders and followers to reach maximum organizational effectiveness.
PROFESSIONAL EXPERIENCE
JABIL GLOBAL SERVICES, MEMPHIS, TN 2010 TO 2012
Senior Human Resources Generalist
Lead on-site HR Professional. Supervise HR team to provide support and guidance in a 1000+ employee manufacturing facility.
• Provide expert advice and counsel to Management Staff and Employees on policy and procedure applications, employment/labor laws, and conflict resolution to promote a fair and equitable work environment.
• Develop HR programs and processes to support the site operations and improve efficiency within the HR Department.
• Assist in responding to employee relations concerns such as disciplinary actions and sexual harassment, discrimination and misconduct complaints in a timely manner.
• Conduct thorough and timely investigations and follow-up for appropriate course of action to minimize legal and/or monetary risks to the Company.
• Ensure that disciplinary policies and procedures are interpreted and administered fairly and consistently.
BACK YARD BURGERS, MEMPHIS, TN 2008 TO 2009
Consultant – Operations Support
Contract support with focus on operational effectiveness. Partnered with District Managers and Restaurant General Managers to identify growth and profit opportunities. Areas addressed have been: product quality, customer service, crew training, management development, restaurant organization, restaurant cleanliness, local restaurant marketing, curb appeal and work space efficiency.
• Educate Restaurant General Managers (RGMs) to identify trends in sales, food cost and restaurant controllables.
• Train RGMs in people management areas of: recruiting and retention, crew training, performance management and recognition.
• Investigate cash and product losses while teaching RGMs the “red flags” that indicate a potential theft issue.
• Revised Company policy and procedures manual.
• Developed new, and refined existing, audit tools for controlling food cost and inventory.
David Fendrich 901-***-**** Page 2
THE HOME DEPOT, MEMPHIS, TN 2005 TO 2008
Store Human Resources Manager
Responsible for all human resource functions for $25M location with 120 employees. Specific tasks include: employee/management relations, recruiting and retention initiatives, maintaining hiring partnerships to retain a diverse applicant pool, managing affirmative action plan, coordinating web based and instructor led training, compensation, performance management, succession planning and leadership development.
• Employee advocate, ensuring equal and fair application of company policies. Worked to resolve differences in a manner that is mutually beneficial to the associates and the business.
• Built community network through volunteer work and donations to strengthen customer and brand loyalty.
• As part of the good faith efforts for the location’s affirmative action plan, developed relationships with: Tennessee Department of Labor and Workforce Development, Marine 4 Life, Navy Transition Assistance Program, Sophia’s House, Memphis City schools and Lemoyne-Owen College.
• Facilitate training of the Retail Leadership Development Program for hourly and salaried managers within 12 store district.
SERVICEMASTER, MEMPHIS, TN 2003 TO 2005
Human Resources Generalist
Performed a wide range of human resource support for corporate campus including: employee relations, leadership development, recruiting, special event planning, new employee orientation, vendor management and facilitation of open enrollment benefit meetings.
• Recruited for corporate offices of ServiceMaster, Terminix, TruGreen, American Home Shield, Merry Maids, American Residential Services, ServiceMaster Clean, Rescue Rooter and Furniture Medic.
• Managed $2M temporary staffing vendor.
ONE STOP FOOD STORES, INC., PLANO, TX 2001 TO 2002
Director of Human Resources/Training
Tasked with the establishment and administration of the human resources department in support of a 12 site convenience store company.
• Updated 15 year old employee manual.
• Sourced and implemented criminal background check program for all newly hired employees.
• Overhauled employee paperwork process to comply with current labor law.
• Designed and implemented a performance appraisal program.
• Designed a store manager training program to include both hard and soft skills training.
• Outsourced COBRA administration to ensure compliance.
David Fendrich 901-***-**** Page 3
THORNTON OIL CORPORATION, LOUISVILLE, KY 1999 TO 2001
Human Resources Manager
Responsible for employee relations and operations support for 70 stores in three states that comprise the Louisville division. Consulted with the Director of Operations and the Regional Managers on all human resources issues such as organizational structure, compensation, recruitment and retention, succession planning, and benefits.
• Investigated sexual harassment incidents and successfully defended the company against EEO and discrimination claims.
• Recruiter for store level management positions and recruiting support for hourly store positions.
Field Training Manager
Supported 130 company stores in all aspects of associate training. Acted on the project team that developed the model of both the orientation and the manager training programs.
• Partner on the creation of a new interactive DVD-ROM orientation program.
• Developed all instructional tools for and trained managers and cashiers on new point of sale cash register system.
EDUCATION/CERTIFICATIONS
Certified Professional of Human Resources (PHR), Human Resources Certification Institute
Six Sigma Green Belt, ServiceMaster Companies
Bachelor of Science, Human Resources, American Intercontinental University Online, Hoffman Estates, IL
Associate of Science, Business Administration, Perimeter College, Dunwoody, GA
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