Customer Service Assistant

LILIYA MOZHJER

***-*** ******* ***.,

Toronto, ON M6K2E7

647-***-**** ********@*****.***

OBJECTIVE: Housekeeper

HIGHLIGHTS OF QUALIFICATION:

Hard-working, reliable, organized, self-motivated and responsible

Ability to determine customer needs and recommend the best solution, strong work ethic skills

5+ years experience in cleaning and customer service industry

Excellent communication, coordination and problem solving skills

PROFILE:

PROFESSIONAL EXPERIENCE:

CBVJ Toronto, Housekeeper June 2012 – Present (part time)

• Perform daily housekeeping routines in a hotel

• Clean rooms, change beds, replace towels, make sure all personal care items are present in the room

• Provide daily reports to supervisor after the shift

Queens Quay medical spa, Spa assistant 2010 – 2011

• Answered the phone

• Received and sent fax and emails

• Processed payments

• Performed housekeeping duties when necessary: cleaned doctor’s office between patients, performed disinfection procedures, was responsible for laundry and made sure all necessary equipment and materials are ready for the next appointment

Waterlily spa, Front desk receptionist

2008 – 2010

• Managed reservations

• Answered the phone

• Received and sent fax and emails

• Maintained patients’ records, processed payments

• Performed housekeeping duties when necessary

Affordable Cleaning Service, Housekeeper 2007 – 2008

• Performed daily housekeeping routines in condos, houses and offices

• Provided daily reports to supervisor after the shift

Liliya Mozhjer

647-***-**** Page 2 of 2

EDUCATION:

MOA, Academy of learning 2011-2012

Medical office assistant diploma

LANGUAGES:

• Russian,

• Belorussian,

• Polish

ADDITIONAL INFORMATION AND REFERENCES: available upon the request.

Contact this candidate