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PROFESSIONAL EXPERIENCE

St. Peter’s Hospital

Data/Business Analyst – Surgical Services Department (June 2006 – Present)

• Administrator of Surgical Services scheduling and data system (ORSOS). Monitor integrity of data, maintain user and staff database, develop statistical reports for presentation to managers, administration and Surgical Service Council members.

• Ongoing design and maintenance of monthly and ad hoc statistical reports tracking volume, OR utilization, procedures, and costs. Train Operations Managers and Directors in utilization of reports in making operational and financial business decisions.

• Act as functional liaison between Surgical Services and in-house departments such as IT, Finance, and Materials Management.

• Evaluate department processes/workflow, recommend and implement solutions to improve process and ensure accurate and timely data gathering.

• Project Leader overseeing the addition and implementation of new modules to present OR scheduling/documentation system. Includes assessment of current processes, working with system Project Manager, making recommendations, assigning and training staff, testing, reporting to management, and adherence to timeline.

Administrative Secretary - Surgical Services Department (March 2005 – June 2006)

• Provided administrative/analytical support to the Director and Operations Managers of Surgical Services Department, including Pre-Op, Post-OP, OR, Endoscopy, and PAT units.

• Maintained extensive Policy/Procedure database in Docushare.

• Updated computer software programs, developed Outlook calendars, and trained Operations Managers on utilization of calendaring system and e-mail.

• Manage and maintain extensive meeting schedule of Surgical Services Director.

New York Oncology and Hematology

Appointment Scheduler (Temp Assignment January 2005 – February 2005)

• Scheduled all patient appointments.

• Processed new patient information.

• Maintained patient files.

Aetna Medical Insurance

Health Delivery Assistant (Temp Assignment November 2004 – January 2005)

• Provided administrative support to the Credentialing Department.

• Processed Health Provider applications.

• Maintained Provider records in an Access database.

FleetBoston Financial Corporation

Project Analyst/Sr. Administrative Assistant(June 1993 – May 2004)

Provided administrative/analytical support to the Upstate New York Market Administration office, including the Executive Vice President/UPNY Market Manager, the Market Sales Officer and the Market Operations Officer, overseeing 239 branches.

• Developed and maintained numerous Excel spreadsheets relating to sales statistics, promotion results and branch activities.

• Managed travel arrangements, e-mail accounts and personal calendars.

• Coordinated sales and computer training classes for District and branch managers.

• Event planning for in-office and offsite meetings and seminars.

• Extensive interaction with high-level corporate executives and with board affiliations within the Capital District community - managing and distributing information with high degree of confidentiality.

• Supervision of temporary employees and interns hired for support within the department.

Herzog, Engstrom & Koplovitz, P.C.

Corporate Administration/Estate Paralegal (February 1990 – June 1993)

• Administrative support to two law partners specializing in corporate and estate law.

Thorn and Gershon Law Firm

Medical Malpractice Litigation Secretary (February 1989 – February 1990)

• Provided administrative support to two attorneys specializing in medical malpractice and personal injury law.

Banque National de Paris

Assistant Treasurer – Operations Manager (March 1981 – October 1988)

• Supervision of eight staff members processing and reconciling foreign and domestic investment trades in a high-volume corporate banking environment.

EDUCATION

SUNY Empire State College FORUM Management Program

B.S. – Business, Management, Economics/concentration in Finance. (Expected graduation Dec 2008)

Adirondack Community College

American Institute of Banking (1978)

• Principles of Banking

• Economics I

SUNY Cobleskill

A.A.S. – Secretarial Science/Business concentration (1977)

ADDITIONAL TRAINING

• Advanced computer application workshops (Excel, Word, Powerpoint, Access)

• American Health Information Management Assoc. - Anatomy and Physiology

• “The Exceptional Assistant” workshop

• “Conflict Management Skills for Women” workshop

• “How to Become a Great Communicator” workshop

• Human Resources Issues Conference

• Conference on State/Federal Personnel Laws

• Fleet Bank Diversity Seminar

• Ronald McDonald Family Room volunteer service

COMPUTER SKILLS

• Proficiency in Outlook Calendaring/Meeting Planner, Microsoft Excel, Word, Powerpoint.

• OR Scheduling System (ORSOS)

• Envision hospital charging system

• Access database

• Crystal Reporting

Additional information/name/contact info/reference info will be furnished upon request.

Contact this candidate