Customer Service Project

Maria Liliam Eguigure

*** ********* **, ********** ** 22314

Home: 571-***-**** Cell:571-***-****

*********@***.***; **************@*******.***

Objective:

To acquire a job as a professional (Administrative/business/communication field). Adaptable team player recognized for willingness to learn and take charge of new and greater responsibilities.

Profile:

• Bilingual English/Spanish

• Nearly 15 experience as professional (administrative, reporter, Business field)

• Proven ability to work with minimum supervision

• Organized, highly motivated, and detail-directed problem solver.

• Exceptional organization and time management skills

Qualifications

Computer skills: HARMONY, SPIDER, MMIS, ADAPT, (MS Word, Excel, Access, Outlook, Power Point, Internet, Publishing, Photo-shop, Quark Express, IDBDOC, OPUS, OPS and SISCOR),, Strong customer service, highly responsible for the position, ability to accept mistakes and make improvement, bilingual English/Spanish.

Education

• MBA –Human Resources Management Strayer University Alexandria VA- Present

• ESL-English A a Second Language Northern Virginia Community College 2001-2004

• BA- in Journalism University of Honduras Honduras 1987-1994

• Secretary/Accountant Instituto Moderno, Tegucigalpa Honduras 1979-1986

Employment

Prince William County Government, VA

Department of Social Services

Case Management Team, Medicaid Children and Pregnant Women Current

• Interviews customers and conducts needs assessments

• Evaluates customers’ qualifications and advises of available services, rights and responsibilities

• Explains temporary nature of benefits and services

• Interprets, applies and follows applicable program policies and procedures

• Researches customer history and completes computer matches

• Obtains and verifies client information

• Determines eligibility and authorizes benefits/services

• Manages ongoing caseloads

• Famis Medicaid Conversions

Prince William County Government, VA

Department of Social Services

Information and Referral Specialist 2010-2012

• Conducts the initial interview with applicants for local department assistance and/or services

• Obtains information necessary to determine eligibility for both income maintenance and social service programs; or eligibility for other County services, programs or referrals

• Provides to information to applicants about community resources and department resources and how to use the information

• Computes screening calculations to determine the feasibility of filing a formal application, informs applicant of their potential for eligibility or ineligibility, including their rights to file an application and receive a formal decision

• Establishes appointments for services or referrals to appropriate agencies after initial screening

• Provides direct emergency services such as food, shelter, medical care and transportation to clients and other services provided by other agencies that may be appropriate

• Prepares written initial screening assessment, statement of the problems; and other related reports;Provides information and material to applicants about rights and responsibilities

• Provides information and referral, including specialists within the agency, other programs, services and resources

• Recommends changes in policy or procedures based on client's needs assessments experience.

• Translator English/Spanish

American Management Group/The Americas Association of Cooperative/Mutual Insurance Societies

Project Coordinator 2009-2010

• Responsible for USAID project management and Administrative Functions, Coordination of Association Programs and Services

• Develop and Manage AAC/MIS annual membership due and Budget

• Plan and Coordinate meeting and conferences local and international sites

• Develop and maintain database

• Help the executive director write proposal, prepare program report and monitor budgets as required by donor organization

• Make decisions significantly relating to service the client

• Develop project activity budgets, sub grantee budgets, and project pipelines

• Responsible for verification and processing of invoices and coding disbursement vouchers for approval

• Troubleshoot billing issues; review monthly invoices; assist in tracking project expenditures; process internal project administrative backstopping documents (for example, but not limited to, disbursement vouchers, wire transfers, check requests, etc.)

• Travel to Latin American to visit our project s and coordinate provision of services from headquarters support office to overseas projects and consultants, payroll etc.

FEMA (Federal Emergency Management Agency)/Intellectus 2009-2009

Bilingual Translator

• Translate documents in Spanish to English by writing a brief summary

Inter-American Development Bank

Gender and Diversity Unit (GDI) /Sustainable Energy & Climate Change Initiative Unit/Procurement Department 2005-2009

Consultant

• Support specific research, compilation and systematization of information related to indigenous in Latin American and the Caribbean

• Support team leader in follow-up activities such as financing, report deliverable, revisions and disbursements

• Logistical support with internal and external GDI events

• Support Administrative duties (TA, publications, newsletters)

• Provided technical support in the execution and coordination of operational processes and activities of the Department

• Worked as a part of team that successfully identified organizational issues in the process of the Sustainable Energy & Climate Change Initiative in Latin American and the Caribbean

• Technical cooperation in the area of the Sustainable Energy & Climate Change Initiative, preparation: support with proposal formulation, data collection, secondary source research, budget, calculations and interaction with team members, counterparts, and stakeholders.

• Project Procurement Division-Preparation of Contracts for Consulting Firms (English/Spanish) as per the Bank’s norms and procedures and all the appropriate clearances and approvals obtained and conducts contract signings to ensure that all documentation are in order..

• Performed related work as required

La NaciónUSA Newspaper, Arlington VA 2003-2005

Local News Editor

• Reported and wrote stories as needed in MD,VA D.C. Participate in all staff meetings, budget meetings, editors’ meeting, and participate in all training opportunities.

• Conducted interviews

• Provided daily coverage of major local events

• Skilled and experienced in a wide range of writing, such as feature, government, cop/crime, health, general assignment, local news, business, statistical and enterprise/analytical. I also have extensive experience copy editing news, and learned high journalistic standards and ethics

• Edited all news copy and instructed reporters on changes. Created at least 5 stories a week.

• Contributing Editor, Honduras Newspaper, New York City, Produce regular monthly columns, copy editing services.

DTSV/US Patent and Trademark 2003-2004

Contractor/Indexter Officer

• Typed and processed documentation in a timely manner follow up the policies of the United States Patent and Trademark Office.

City Hall, Tegucigalpa, Honduras 1989-2003

Public Relation Officer

• Planned, launched and edited a quarterly employee magazine at the City Hall in Tegucigalpa

• Redesigned and edited a monthly employee newsletter

• Edited and oversaw production of annual reports

• Trained and supervised the temporary staff in different facilities of the city Hall in Tegucigalpa and Comayaguela

• Established and coordinated activities among subcommittees: Fund Raising, Site Visit, Speakers, publicity, vendor, scholarship and registration

• Performed other duties, as required, including assisting with logistical aspects of the conference, including space requirements and equipment needs.

• Established registration procedures, including development of registration forms: receive, evaluate and process requests for participation and provide related information to delegations; supervise registration staff.

• Organized annual meeting for urban transport officers in Tegucigalpa

• Organized annual meeting with the officers and the Mayor of the City Hall

• Performed special projects as required

• Secretary/Accountant, Banco ficensa, Tegucigalpa, Honduras.

• Educated customers about bank products

• Resolved instant issues for customers

• Provided transaction services to customers

• Typed all Bank monthly reports for the National Bank of Honduras

• Assisted to sent Letter of Credit, Collections, and other products to the correspondents banks in United States, Latin America and Europe

• Performs related work as require

Relevant Experience & Accomplishments, Training

• Introduction to Family and Children Medicaid and FAMIS

• Food Stamp New Worker Training Phase I

• Medicaid Family Unit

• E6 Running Common Help Report

• E5 Renewals and Changes

• Civil Rights Training-Client Services

• National Voter Registration Act Training

• Ethics Of Eligibility

• Information Security Training

• VDSS-BS1000 Ethics of Eligibility

• USAID/Federal Rules and Regulations Workshop- 3 days Washington D.C. 2009

• Certificate of Successful Training Introduction to Financial Management, 3 days Washington 2009

• Certificate of Successful Training Introduction to Grant and Proposal writing, 3 days Washington D.C. 2009

• I was part of the US delegation at the AAC/MIS Annual Conference in Sao Paulo, Brazil

• I was part of the AAC/MIS team for the development of USAID proposal writing. 2010

• Certificate Fundamental of Project Management 2010

• Edited, wrote and founded the first newsletter for one of the most important financial institution in Honduras

• Formulated, wrote, and implemented new employee orientation manuals.

• Execute word processing projects, including large- scale mailings, correspondence and manuals

• Collaborate with various levels of management to gather information pertaining to key issues

Courses

References

Upon your request

Contact this candidate