Sales Customer Service

Erica M Ramirez

** ******** **

Hartselle, AL ***40

Cell 646-***-****

Email: *************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Bilingual-fluent in both English and Spanish

• Proficient in Power Point

• Proficient in Microsoft Excel

• Proficient in Microsoft Word

• Able to make difficult decisions in stressful situations

• Self-Motivated

• Reliable

• Leadership skills

• Able to carry out and complete any assignments or projects assigned to me

EXPERIENCE

200*-****-****/ FIELD WIREMAN US MARINE CORPS

• Operated, and maintained wire networks to link key outposts, control points, and headquarters with reliable paths for the transmission of telephone, facsimile, and digital data messages.

• Installed telephones and switchboards, laid wire and cable, adjusted equipment for proper operation, recovered wire, located wire system faults, and operated switchboards.

2007 FEB- 2007AUG OIF VI/II MEF IRAQ

• Operated, and maintained wire networks to link key outposts, control points, and headquarters with reliable paths for the transmission of telephone, facsimile, and digital data messages.

• Installed telephones and switchboards, laid wire and cable, adjusted equipment for proper operation, recovered wire, located wire system faults, and operated switchboards.

• Crossed trained with other communication sections such as Radio, and Data

• Was assigned the TRAINING NONCOMMISSIONED OFFICER of my company

• Supervised approximately 6 section leaders in completing required annual and quarterly training events

• Monitored all training events and kept all records of all training that was completed

• Able to effectively and efficiently execute 98 percent of all training requirements for the unit

• Plan and organized training events for 98 percent of the unit, which provided all personnel the opportunity to attend and complete all there training requirements

• Recorded, documented and tracked daily, weekly, and monthly reports of 98 percent of unit personnel, which in turn enabled constant status and accurate accountability of all training completed

• Formed and created files, folders, and charts for all personnel within the unit to keep track of their own personal and enabled all section leaders to provide myself with accurate stats

• Entrusted with vital and secret information such as personals SSN, date of births, contact info, blood type, rifle serial numbers, etc.

MAR 2006 MARINE CORPS COURSE; 0312A, the M240G Machine gunner

• Operated a machine gun in a machine gun squad

SEP 2005 MARINE CORPS COURSE: 0210B, Terrorism Awareness by correspondence

• Able to define terrorism

• Able to describe the types of operations carried out by terrorist groups

• Able to identify terrorist groups operating globally

• Able to identify and asses terrorist threats

• Able to describe the measures of basic terrorism and measures helpful in minimizing individual susceptibility to terrorist attack

AUG 2005 MARINE CORPS COURSE: 0033, Fundamentals of Marine Corps Leadership

• Able to demonstrate principles and techniques of leadership and their application of problems in areas such as race relations and substance abuse

2005 MARINE CORPS COURSE: M92, Marine Combat Training

• Able to perform as a member of a provisional rifle squad

• Exercised marksmanship with the M16-A4 rifle

• Exercised land navigation

• Exercised combat conditioning

• Exercised communications

• Exercised scouting and patrolling

• Exercised military operations, and offensive and defensive tactics

2004 MARINE CORPS COURSE: 808, Recruit Training (Basic Training)

• Able to perform basic and infantry skills of physical ability, drill and ceremony, marksmanship, confidence, and personal hygiene and grooming

• Able to perform as a team member in a tactical offensive and defensive formations and perform martial arts moves

2012 CLAIRES BOUTIQUE: Assistant Manager

• Taking over the duties of the branch manager in her absence. This included managing and controlling the overall operations in the store.

• Provide guidance and managed all sales associates

• Responsible for ensuring that the sales associates are assisting the customers.

• Help ensure that the store is meeting sales goals and customer service standards.

• Assist with scheduling, inventory and piercing procedures.

• Balancing money from cash registers and printing sales figures at the end of the day.

• Responsible for making sure the sales figures are correct and that the cash registers are counted correctly at the end of each day

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EDUCATION

2012 COLLEGE- UNIVERSITY OF PHOENIX- AIXA- ONLINE/ FULL TIME

COMPLETED FIRST YEAR/ MAJORING IN CRIMINAL JUSTICE- COMPLETION TO BE DETERMINED

2000-2004 – HIGH SCHOOL OF GRAPHIC COMMUNICATION ARTS

MAJORED IN PHOTOGRAPHY AND LAW

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