Customer Service Medical

Shontelle Troublefield

**** ****** *****

Winston-Salem NC 27127

336-***-****

************.***********@*****.***

Objective

To obtain a position as a Certified Medical Assistant, utilizing my education and experience for the benefit of my employer.

Education

2007-2008 ECPI College Of Technology Greensboro, NC

Medical Careers Institute

A.A.S. Health Science

Major: Medical Assisting

GPA: 3.92

Skills

Microsoft Word, Excel, and Power Point

Keyboarding- Typing 30WPM

Medical Terminology

Medical Office Procedures

ICD-9/ CPT Coding

EKG and Invasive Procedures

Patient Intake and Control

Advanced Diagnostic Testing

Medical Transcription

Medical Office Administration

Certification

American Heart Association

CPR, BLS, AED

CMA (AAMA)

Work Experience

2008-Present Advanced Interventional Pain Management Winston-Salem, NC

• Patient and procedure preparations

• Patient Intake and Vitals

• Medical Front Office Duties

• Administering IV’s for sedation procedures

• Monitors patient in recovery room

• Operated X-ray machine for multiple procedures.

• Administers medication for sedation during procedure

• Obtain urine, swab and blood specimens for drug screens

• Administer injections to patients

• Call in prescriptions for the doctors

2006-2007 Wal-Mart Winston-Salem, NC

In-stock/Cashier

• Unloaded merchandise off trucks

• Stocked merchandise on shelves

• Operated cash registers completing transactions

• Customer Service

2005-2006 Johnson Controls Kernersville, NC

Assembly Operator

• Loaded machines with elements to produce batteries

• Used Statistic Process Controls to assure we were making good quality batteries

• Packed batteries onto pallets to be shipped out to customers

1994-2005 Cooper Standard Automotive Goldsboro, NC

Team Leader/Trainer/Lead Operator

• Supervised and train approximately 20-30 people to operate Mold and Notch machines to produce glassruns for the Ford F-150 Truck

• Utilized Global 8D to identify and resolve quality issues reported from customers

• Ensured OSHA requirements are met by using ISO 14001 methology, which involves understanding how to use various chemicals to lubricate machinery

Awards/Organizations

Dean’s Lists

Phi Theta Kappa Honor Society

Perfect Attendance

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