Administrative Assistant High School

SHUTIC D. COATES

***** ***** **** * Glen Arm, Maryland 21057 * Phone 410-***-***********@*****.***

QUALIFICATIONS

• Inter-Disciplinary Care Plans

• Excellent organization, supervisory, verbal and written communications skills

• Strong clinical & crisis intervention skills

• Strong evaluating, analyzing and research skills

• Psychosocial Assessment Skills

• Ability to analyze and understand with minimum instructions

• Home Visits for Chronic Absenteeism

• Coordinate Parents Teachers Association

• Individualize Education Program in Baltimore City Public Schools

• Knowledge of Government resources

• Community Outreach Experience

• Case Management

• DSM-IV diagnostic identifications

• Power Point Presentations

• Coordinate After School Supper and Katherine Closet for Harlem Park Community

EDUCATION

University of Maryland School of Social Work 2012

Masters in Social Work, Clinical and Aging Concentration GPA 3.78

Dundalk Community College, Dundalk, Maryland 2001

Certificate, Paralegal Studies, Litigation Concentration GPA 3.12

Shaw University, Raleigh, North Carolina 1998

Bachelor of Arts Degree Criminal Justice GPA 3.72

Awards and Honors:

Alpha Kappa Mu Honor Society, National Dean’s List, Magna Cum Laude and Collegiate Award from Zeta Phi Beta Sorority, Incorporated

Mergenthaler Vocation Technical Senior High School 1994

High School Diploma, Data Entry Class Ranking: Top 10%

Computer Skills:

PC Proficient: Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Access

Volunteer Services:

Student Development Counselor at Shaw University, Intake Coordinator at North Carolina Women Detention Center, Church Community Service at Towson Men Detention Center, Representative at Ombudsman Program with Baltimore County Department of Aging, Social Work Community Outreach Service (SWCOs) at Baltimore City Public School –Field Placement, John Hopkins Elder Plus Program-Field Placement

Certifications:

First Aid and CPR, License Associate Minister, Notary for Maryland, Litigation Paralegal Certificate and Clinical Aging Certificate

SHUTIC D. COATES Page 2

EMPLOYMENT HISTORY

John Hopkins Bayview Hospital – Hopkins ElderPlus 09/11-07/12

Baltimore, MD – Social Work Intern 16 hours weekly

Professional experiences included, but not limited to: case management of older adults, psychosocial assessment for older adults, participating in the weekly care plan meeting with the staff and client, family meetings for interventions, organizing and participating with the Cognitive Impaired group at the Day Health Center to assist with mental and physical stimulation for older adults with Dementia, providing available resources to clients, eligibility of programs, home visits to clients and caregivers, attend regular monthly caregiver support group meetings and mental status questionnaire.

Social Work Community Outreach Service – Augusta Fell Savage High School 09/10-06/11

Baltimore, MD – Social Work Intern 16 hours weekly

Professional experiences included, but not limited to: case management of students, collected and analyze data reports on attendance for chronic absenteeism, truancy, withdrawals, worked closely with secretary regarding initiatives to improve attendance, understanding attendance policies and procedures, organizing PTA with the school parents and grandparents, home visits for students with chronic absents issues, After School Supper Program, attended monthly President roundtable meetings with other Baltimore City Public Schools, attended Annapolis and Baltimore City rally for Community School Coordinators, attended Harlem Park Community Association monthly meetings, organize food pantry onsite, meeting with onsite school Counsel regarding students behavioral issues, meeting with students to discuss plans of intervention regarding absents, one-on-one with students of chronic absents issues, assist school coordinators at Benjamin Franklin High School.

Division of Vital Statistics – Dept. of Health & Mental Hygiene 05/06-present

Baltimore, MD - Office Supervisor I

Professional experiences includes, but not limited to: supervising a staff of seven office service clerks; clarifying information and documentation submitted relating to the processing of domestic and foreign adoptions, legitimations, establishment of paternity, processing of various court orders, corrections to birth certificates, to determine whether a birth certificate can be amended; preparing Performance Evaluation for each staff; setting yearly goals with staff; assignment of job tasks; interpreting COMAR 10.03.01; safe haven/foundling law; contact with the Maryland Circuit Courts, Maryland Hospitals; child support enforcement administration; general public; confidential intermediary cases; witness protection cases with Federal government clearance.

Office of the Attorney General – State Highway Administration 10/02- 05/06

Baltimore, MD - Administrative Assistant/Legal Assistant-III

Professional experiences included, but not limited to: preparing Petition to Withdraw, Land Acquisition Petition and Condemnation Petition for filing with Circuit Court; drafting Motions; working on InterCounty Connector Project; drafting of and responding to Interrogatories and document production requests; researching precedent cases from Westlaw; scheduling conference calls, appointments and depositions; preparation for depositions; distributing and date stamping incoming mail; preparing Affidavits; preparing Subpoenas; performing all tasks related to the management of incoming Tort and Condemnation cases; maintaining files from organization to updating pleadings and correspondences; reviewing of SHA Plats for condemnation cases and Deeds; review of general MOU agreements, notarizing documents for attorneys, taking dictation and filing pleadings electronically through the courts for MD and DC.

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EMPLOYMENT HISTORY CONTINUE

Friedman & MacFadyen Bankruptcy Law Firm 03/00-09/02

Baltimore, MD - Bankruptcy Processor

Professional experiences included, but not limited to: communicating with the debtors’ attorney to arrange Agreed Order Agreements; reviewing debtors account to advise attorney of delinquent status; executing and preparing Affidavits; scheduling and preparing hearing notices; preparing bankruptcy petition for DC & MD chapter 7, 11 & 13; drafting amended, repeated, withdrawal and eviction motions; preparing discovery to obtain various information and document from the debtor, trustee and attorney; verification of Note Holder; drafting letters; access to the MD and DC Bankruptcy Court Pacer system to verify and/or update information and events, read, comprehend and differentiate; oral and written motion referrals from various mortgage clients; managing foreclosure files; contractual and post petition due dates; research problem files; input information in computer; schedule hearing for Motion for Relief in accordance with the US Bankruptcy Code for five Judges; corresponding with client via telephone, facsimile, e-mail and mail; manage and monitor computerized client referral systems-(lenstar); closing bankruptcy case files and sending files to foreclosure and interact with Maryland District Bankruptcy Court.

Orion Power Holdings 07/99-02/00

Baltimore, MD - Administrative Assistant/Receptionist

Professional experiences included, but not limited to: answering multiple phone lines; sorting incoming mail; reordering office supplies; making travel arrangements; maintaining office files; setting up travel profile databases; assist staff with computer related application problems; greeting clients; arranging meeting agendas’ phoning and maintaining account with office vendors and assisting General Counsel.

Teligent, Inc. TCI Systems Group 05/99-06/99

Baltimore, MD - Administrative Assistant/Receptionist

Professional experiences included, but not limited to: answering multiple phone lines; typing memorandums and correspondences; sorting incoming mail; use of facsimile and copy machines; reordering and maintaining office supplies; greeting customers and updating business accounts with various vendors. Temporary Assignment

North Carolina Department of Transportation – Rail Division 08/98-05/99

Raleigh, NC - Administrative Assistant/Receptionist

Professional experiences included, but not limited to: answering multiple phone lines; typing correspondences; editing documents; mailing and transporting literature to the Raleigh train station; covering telephones; interacting with general public; design database files for Train Host; expense reports for traveling; group projects; assembling packages; office inventory and setting up meetings. Temporary Assignment

* REFERENCES AVAILABLE UPON REQUEST *

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