Administrative Assistant Customer Service
Resume:
Sharda Nandlal
**** ****** **** **** • Houston, Texas 77093 • 832-***-**** • *************@*****.***
SUMMARY:
Computer proficient. Type 50 wpm. Determined. High energy. Professional. Outgoing personality. Motivated.
Multi-tasker. Customer Service focused. Detail oriented. Dependable.
OFFICE SKILLS:
ICD-9/CPT/HCPCS Coding; Medi-soft Software Office; Medical Manager Software; HCFA/CMS 1500 Form;
1450 Form; 10-Key; Explanation of Benefits; HIPAA; Microsoft Office, Medical Terminology, Medical Insurance and
Billing, Medicare/Tricare Reimbursement Lab, Billing Administration, Medicare Reimbursement.
WORK EXPERIENCE:
Bavarian Machine Specialties- Houston, Texas May 2011- October 2011
Executive Administrative Assistant
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answered telephones, directed calls, and took messages.
• Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and addressed customer’s complaints.
• Compiled, coped, sorted, and filed records of office activities and business transactions.
• Schedule customers for shuttle transportation to and from work.
Bentley State Inspection - Houston, Texas January 2010 – Present
Certified Vehicle State Inspector
• Responsible for vehicle inspection or other equipment for evidence of abuse, damage, or mechanical malfunction to ensure vehicle is in compliance with rules, standards, or regulations.
• Conduct vehicle or transportation equipment tests, using diagnostic equipment.
• Prepare reports on investigations or inspections and actions taken.
• Issue notices and recommend corrective actions when infractions or problems are found.
• Investigate complaints regarding safety violations.
• Examine carrier operating rules, employee qualification guidelines, or carrier training and testing programs for compliance with regulations or safety standards.
• Investigate and make recommendations on carrier requests for waiver of federal standards.
Serenity Family Medicine P.A. – Houston, Texas September 2009 – October 2009
Medical Insurance Billing & Coding
• Performed general office duties such as answering telephones, taking dictation and completing insurance forms.
• Greeted patients in a professional, business-like manner by efficiently checking in patients; collecting patient’s co-pay in accordance with insurance carrier requirements.
• Followed and adhered to HIPAA (Health Information Portability Accountability Act) laws and regulations.
• Verified patient ICD-9 and CPT Codes contained in Superbill.
• Coordinated with outside billing agencies for patient accounts receivable.
• Reviewed and analyzed inpatient and outpatient records.
• Scheduled appointments and maintained patient records.
• Maintained the compliance of the department with front/back office practices by following local, state and federal regulations.
• Researched scheduled appointment log and secures a copy of physician order to ensure that patient registration is filled out properly.
Little York Tires - Houston, Texas August 2007 – September 2009
Administrative Assistant
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answered telephones, directed calls, and took messages.
• Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and addressed customer’s complaints.
• Compiled, coped, sorted, and filed records of office activities and business transactions.
EDUCATION:
Westwood College - Houston, Texas October 2009
• Medical Insurance, Coding and Billing Diploma (Cumulative G.P.A. of 3.3)
University of Texas at San Antonio- San Antonio, Texas January 2005
• Business Administration
Sharda Nandlal
3303 Little York Road • Houston, Texas 77093 • 832-***-**** • *************@*****.***
SUMMARY:
Computer proficient. Type 50 wpm. Determined. High energy. Professional. Outgoing personality. Motivated.
Multi-tasker. Customer Service focused. Detail oriented. Dependable.
OFFICE SKILLS:
ICD-9/CPT/HCPCS Coding; Medi-soft Software Office; Medical Manager Software; HCFA/CMS 1500 Form;
1450 Form; 10-Key; Explanation of Benefits; HIPAA; Microsoft Office, Medical Terminology, Medical Insurance and
Billing, Medicare/Tricare Reimbursement Lab, Billing Administration, Medicare Reimbursement.
WORK EXPERIENCE:
Bavarian Machine Specialties- Houston, Texas May 2011- October 2011
Executive Administrative Assistant
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answered telephones, directed calls, and took messages.
• Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and addressed customer’s complaints.
• Compiled, coped, sorted, and filed records of office activities and business transactions.
• Schedule customers for shuttle transportation to and from work.
Bentley State Inspection - Houston, Texas January 2010 – Present
Certified Vehicle State Inspector
• Responsible for vehicle inspection or other equipment for evidence of abuse, damage, or mechanical malfunction to ensure vehicle is in compliance with rules, standards, or regulations.
• Conduct vehicle or transportation equipment tests, using diagnostic equipment.
• Prepare reports on investigations or inspections and actions taken.
• Issue notices and recommend corrective actions when infractions or problems are found.
• Investigate complaints regarding safety violations.
• Examine carrier operating rules, employee qualification guidelines, or carrier training and testing programs for compliance with regulations or safety standards.
• Investigate and make recommendations on carrier requests for waiver of federal standards.
Serenity Family Medicine P.A. – Houston, Texas September 2009 – October 2009
Medical Insurance Billing & Coding
• Performed general office duties such as answering telephones, taking dictation and completing insurance forms.
• Greeted patients in a professional, business-like manner by efficiently checking in patients; collecting patient’s co-pay in accordance with insurance carrier requirements.
• Followed and adhered to HIPAA (Health Information Portability Accountability Act) laws and regulations.
• Verified patient ICD-9 and CPT Codes contained in Superbill.
• Coordinated with outside billing agencies for patient accounts receivable.
• Reviewed and analyzed inpatient and outpatient records.
• Scheduled appointments and maintained patient records.
• Maintained the compliance of the department with front/back office practices by following local, state and federal regulations.
• Researched scheduled appointment log and secures a copy of physician order to ensure that patient registration is filled out properly.
Little York Tires - Houston, Texas August 2007 – September 2009
Administrative Assistant
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answered telephones, directed calls, and took messages.
• Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and addressed customer’s complaints.
• Compiled, coped, sorted, and filed records of office activities and business transactions.
EDUCATION:
Westwood College - Houston, Texas October 2009
• Medical Insurance, Coding and Billing Diploma (Cumulative G.P.A. of 3.3)
University of Texas at San Antonio- San Antonio, Texas January 2005
• Business Administration
Contact this candidate