Customer Service Sales
Resume:
JASON H. FOSTER
Allston, MA *2134
http://www.linkedin.com/pub/jason-foster/41/19/18
617-***-**** ******************@*****.***
SUMMARY
A highly motivated, quick learning, results oriented, professional with extensive experience in Sales Support and Customer Service.
Expertise in
• Customer Service • Order Management
• Communication • Sales Support
PROFESSIONAL EXPERIENCE
C&K COMPONENTS, Newton, MA 2001 – 2011
Inside Sales and Customer Support Specialist
Managed $3M – $5M in sales annually.
Responsible for an assigned group of customers that included manufacturer representatives, direct OEM customers, and contract manufacturers.
• Responded to all client inquiries regarding pricing, order placement, delivery, quality issues, and account status, resulting in the retention and generation of sales.
• Communicated with multiple departments within the company, as well as many off-shore factory locations worldwide in order to coordinate the best service for our customers.
• Available at all times for support of sales staff.
• Offered basic technical services to direct clients, as well as questions called or emailed in from the general public from an extensive knowledge of all 198 C&K switch product series, as well as the hundreds of part combinations within these various product series.
Power-One, Boston, MA 1999 - 2001
Account Coordinator
Managed $10M-$15M in large order sales annually.
Responsible for an assigned group of direct OEM customers and their contract manufacturers.
• Responded to client inquiries regarding order status, delivery, and all other related service issues.
• Communicated with multiple departments within the company to ensure the best service.
• Available at all times for support of sales staff.
EDUCATION
BSBA, Concentration: Marketing, Northeastern University, Boston, MA
TRAINING AND DEVELOPMENT
AMA, Mount Wachusett Community College
Customer Excellence
Customer Support
Interpersonal Negotiation
Team Work
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