2008 Resume

Wanda Works

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**** * **** ***. *****, Fl., 33612 813-***-**** **************@*******.*** 813-***-****

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Education

Six credit hours from an A.A. DEGREE at Hillsborough Community College, Tampa, Fl.

High School Diploma, Spring 1981, H B Plant High School, Tampa, Fl.

Work

Experience

Customer Service Representative, April 2007- Oct 2007

Inbound/ Outbound telephone calls, e-mails, and faxes sourcing contractor supplies for customers and sales representatives. Drew up flow chart to facilitate calling on dormant accounts and following up on previous customer needs for contractor supplies and rental equipment. Tracking via Excel to update branch managers on progress.

Communications Tech I , Aug 2006 - Feb 2007

Beginning level Dispatch for City of Tampa, (Florida) Fire / Rescue

Participated in exacting, attention to detail, communicating with distraught callers and professional Tampa Fire personnel and completing meticulous record keeping, using telephone, CAD, and AVL systems

Receiver / Return to vendor associate, 1997-2006

The Home Depot, Tampa, Florida Promoted to receiving after working in Paint and Home Decor departments and assisting in the Phone center and other departments as needed. Implemented safety programs as part of the Home Depot In-Focus team stressing safety and loss prevention. Acted as chairperson of this team for three years, after serving on committee for five years. Educated each associate on the proper handling of hazardous materials and implementing safety initiatives.

Sales Associate, 1994-1995 Lowe’s Inc., Lexington, Kentucky

Acted as co-leader of the Paint/Home Decor department, assuming the role of Dept Head when the acting DH was on intermittent leave due to family issues.

Customer Service Associate / Receiver, 1982-1998

Acted as Cashier while learning company policy and gradually branching out to include Ordering and Receiving, Price Changes for 100k/wk store. Attended to various tasks as assigned by the store manager. Handled ordering, merchandising, setting up training clinics, and filling in for departments as needed.

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