Customer Service Manager

Carrie S. Shirley

*** ******* **. ***********, **. 62052

618-***-**** | **************@*******.***

ADMINISTRATIVE ASSISTANT

Twelve years of experience providing excellent support for management/owner-operators. Highly organized, efficient and skilled in a variety of office support tasks, including:

• Telephone & Front Office Reception • Office Organization & Administration

• Records & Database Management • Scheduling & Calendaring

• General Bookkeeping (A/P & A/R) • Meeting & Event Planning

• Filing & Data Entry (75WPM) • Quickly Learn & Master New Technology

EXPERIENCE

Lutheran Senior Services at Dunn Road Manor-Florissant, MO.-Senior Affordable Housing

Leasing Associate, May 2011 to Present

Provide administrative support and customer service within busy office, schedule resident meetings for re-certifications, prepare reports and spreadsheets, manage resident files, composing documents and organizing office for efficiency.

• Earned “above average” ratings on annual review. Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

• Praised by Executive Director for excellent performance as interim office manager during the two month

period while hiring new manager. (Letter of Recommendation provided upon request)

• Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

New Parkside Apartments-Granite City, IL.-Multi-Family Affordable Housing

Assistant Site Manager, June 2009 to May 2011

Provided administrative support and customer service within busy office, managed resident files, responsible for managing property while Regional Manager was at other property (2-3 days per week on average), maintained budget reports, composed documents and maintained organization of office for efficiency, schedule resident meetings, and prepare reports and spreadsheets.

• Praised by Regional Manager for efficiency & competency while she was away at other property.

• “Groomed” for potential management position in the future.

• Earned “outstanding” ratings on annual review as well as given the title of Assistant Site Manager after

completing first year of employment.

American HomePatient-Springfield, IL.-Durable Medical Equipment Billing Center

Cash Processor, July 2004 to June 2009

Maintained customer accounts, applied all payments from Insurance companies as well as from private pay, reconciled payment reports each month for all branches in the US, worked closely with billers to be sure patients were billed properly.

● Earned “above average” ratings on all annual reviews, recognized for high-quality work and superior teamwork.

● Excelled within deadline-intensive environment, where attention to detail was of the upmost importance.

COMPUTER SKILLS

• MS Word, Excel, PowerPoint, Publisher, Outlook • Internet/Intranet/Social Media

• QuickBooks/Quicken/Peachtree • Lotus Notes/MestaMed/OneSite

EDUCATION

• Life Office Management Assessment • Effective Letter Writing

• EIV Training • Pre-CPO (Certified Professional Occupancy)

• Dealing With Difficult Residents • High School Diploma (Athens High School)

Plan to return to school within the next 12 months to earn Associates Degree***

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