Customer Service Sales

Hurricane Glass

• Manages office personnel as well as outside crews

• Prepares written estimates for residential and commercial properties

• Provides personal customer service

• Promotes and markets to both business and residential accounts

• Actively involved fabrication, installation, and inspections of jobs until completion

2007-2011 Corporate Account Specialist HOUSTON, TX

Brother’s Produce

• Communicated and executed problem solving with clients on a corporate and local management level

• Exceeded customer expectations by providing a high level of service

• Worked closely with quality assurance management and buyers to ensure customer specifications and quality of all produce is met

• Responsible for calculating and generating weekly price variance reports

• Exposure to purchasing and brokering produce from various growing regions

• Coordinated daily with operations, purchasing, and executive team to streamline efficiency

2003-2006 Owner AUSTIN, TX

Cutting Edge Glass and Mirror

• Built company sales from $0 to $200,000 consisting of apartment homes, residential sales, commercial jobs

• Responsible for profit and loss statements, sales reports, accounts receivables, invoicing, preparing quotes, and estimates

• Communicated and negotiated with vendors

• Material purchasing

• Submitted bids and job proposals, communicated with general contractors, superintendents, builders, and property managers

• Completed sales and telemarketing through cold calls to apartment complexes and met with managers and assistants

• Involved in all areas of glass, window, mirror, frameless shower, commercial storefront and doors, and break metal installation alongside reading blue prints

• Supervised and dispatched crews

1998 – 2003 Supervisor 2000-2003 HOUSTON, TX

Hurricane Glass and Mirror

• Supervised multi-man crews for local and out of state jobs

• Measured and installed windows, patio doors, framed and frameless showers, and mirrors

• Prepared bids and quotations for various jobs

Dispatch/Customer Service 1998 - 2000

• Routed and dispatched crews for daily jobs and deliveries

• Communicated with apartment management personnel as well as residential customers in taking orders, trouble shooting, and processing job information

• Pricing customer bids and sales orders

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