Manager Customer Service

Carmen Prince

***** ********** ****

Upper Marlboro, Maryland 20772

Telephone 301-***-****

Email: *************@*******.***

ACCOMPLISHMENTS:

• 2008 – Magna Hospitality Supervisor of the Year

• 2007/2010 – Magna Hospitality Hotel of the Year

• Certified Professional Blood Borne & Safety Specialist

• 12 Years of “Outstanding” marks during QA Hotel Inspections

• Deaconess and Choir Member at Word of God Community Church, Bladensburg, MD

• Volunteer for the Men’s Shelter in Capital Heights, MD

PROFESSIONAL WORK EXPERIENCE:

Hampton Inn, Bowie, MD 2000-2012

Executive Housekeeper

• Manage day-to-day operations by managing labor, inventory control of perishable and nonperishable supplies (for pantry and hotel), and developing the housekeeping team.

• Maintains fast, accurate service, positive guest relations that are consistent with company quality standards.

• Ensure Occupational Safety and Health Act for blood borne safety, local health and safety codes, and company safety and security policy are met.

• Assists Profit and Loss management by maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.

• Assists general manager in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains.

• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.

• Ensures 100% customer satisfaction guarantee is adhered to according to corporate standards.

• Ensure complete and timely execution of corporate and local marketing programs.

Target Retail Store, Bowie, MD 1999-2000

Retail Manager

• Responsible for producing a weekly schedule to adhere to the needs of the store while managing labor.

• Customer Service relations in person and on the phone. Responsible for researching and resolving customer complaints in a timely manner.

• Responsible for all opening and closing procedures daily according to company standards and requirements.

• Attended mandatory training and conferences to keep abreast of new marketing and retail store guidelines. Also ensured that proper training was conducted in a timely manner to the employees after each training and conference attended.

Institute of Applied Human Dynamics, New York, NY 1988-1998

Assistant General Manager

• Assisted the management of a day-to-day 20 bed resident facility for mental disability patients.

• Supervised and responsible for the daily care to include bedside manners; administering of medication; physical therapy; and daily activity of at least 15 in house patients at a time.

• Facilitated and coordinated a daily activities schedule and off premise field trips for a better quality of life for the patients.

• Solely responsible for creating a weekly schedule that would adhere to the needs of the facility for round the clock patient care and assistance.

CAREER DEVELOPMENT COURSEWORK:

Blood Borne Safety Precautions and Administration for hospitality facilities

American Disabilities Act Procedures and Requirements for hotel rooms and stays

PROFICIENT IN:

MS WORD; EXCEL; ON-Q Hotel Software; Sysco Systems Perishable and Non-Perishable Inventory Software.

REFERENCES:

Pastor Willie Duvall – Cell: 240-***-**** Email: ************@*******.***

Church: Word of God Community Church, Bladensburg, MD

Timothy Young – Cell: 240-***-****

District Manager of Magna Hospitality in New York

Jeffrey Obomeghie – Cell: 443-***-****

General Manager – Holiday Inn Express

Patricia Bejarano – Cell: 202-***-**** Email: ****-***@*******.***

Business Associate at Hampton Inn, Bowie

Jacqueline Hicks – Cell: 240-***-**** Email: ************@*****.***

Business Associate at Hampton Inn, Bowie

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