Customer Service Sales

Kathleen L. Burkett

**** ********** **** *****, ******, GA 30519. 678-***-**** H. 678-***-**** C. **************@*****.***

Qualifications

Internet savvy professional executive freight sales agent, very adept with Microsoft Office Suites, Logistics websites and additional office software. “Jack of all Trades” detail oriented, strong administrative and organizational abilities. Work well independently, strong initiative and intuition. Friendly, positive and down to earth team attitude. Healthy and with strong work ethic. Able to work from complete home office as well as outside business office locations.

Objectives

Seeking a position in a Logistics Sales or Coordinator capacity where my experience will be further developed and utilized.

Career History

Booking Representative Ameritrans Logistics dba Landstar, Conyers, GA 10/2010 – Current

Independent contractor coordinating with Shippers and Carriers in arranging for freight movements. Truckload, LTL, Heavy Haul, Flatbed or Dry Van.

Operations Dispatch, Trans Dynamics LLC, Norcross, GA 03/2010 – 10/2010

Coordinated with Dispatch Team in selling freight to carriers and managing coverage of loads with carriers, in-house customer service representatives and Sales Team.

08/2008 – 03/2010

Re-invented self, job hunted, participated in Freight Brokerage Certification. Worked for Transportations Brokers Dispatch, then UTi Transport Solutions LLC by arranging for transportation of freight. Calculate load rates, negotiate carrier rates, check carrier safety, and qualify shippers.

Fleet Operations Administrator, PlyMart, Inc., Norcross, GA 4/2005 – 8/2008

Managed all administrative functions of Fleet Department for a commercial building materials supplier. Maintained low operations costs in uncertain economy. Implemented and managed fuel provider program to reduce costs. Provided Accounts Payable as well as Controller and HR services.

Implemented and maintained driver, fuel, equipment records and files as required by the DOT. Supported Executive senior management. Planned travel, meetings.

Managed vehicle registrations, permitting, insurance and accident reporting; managed the DriverCheck program. Managed stocking of all office supplies and DoT required materials. Implemented and managed all DoT required drug and alcohol testing.

Raised overall department standards. Supervised and cross trained other staff in all areas of Fleet Operations including maintenance arranging and recording, purchasing and safety.

Sales Agent, Paul Thomas Homes LLC Norcross, GA 3/2003 – 4/2005

On-site sales at various Paul Thomas Homes communities. This included contract writing, coordinating with lenders and other agents. Managed community development in coordination with on-site builder/superintendent.

2003-2004 Operations Coordinator

Managed all office functions including Accounts Payable & Receivables support as well as HR services.

Supported Vice Presidents of Construction and Purchasing; served as closing coordinator.

12/2002 – 3/2003

While tending to sick parents worked various temporary administration jobs.

Account Executive, Electroguard, LLC Norcross, GA 7/1999 – 12/2002

• Provided account management and customer advocate functions to 600+ multi-million dollar auto dealerships nationwide via technical and administrative support of high tech security systems.

• Supported various departments including customer service, scheduling, and system maintenance.

07/1998 – 07/1999

• While dealing with spouse work moves, I worked various temporary administration jobs.

Advertising Manager Assistant, BT Office Products Intl Buffalo Grove, IL 9/1996 – 7/1998

• Managed distribution of all print publications and catalog / collateral material for this $1.6 billion company. Supported senior management team.

• Provided proof and editing support for various integrated marketing projects and contributed feature articles for company newsletters.

• Managed Trade Show Program, re-created corporate standards for booth use, company presence and message content. Arranged for shipping of all tradeshow materials.

Education and Professional Affiliations

2010 Georgia Department of Labor Work Ready Certified Gold Plus # YKQ6333ND2F0

2009 – Current Member MSDOA. GHSA Swim Official

2008 Freight Broker/Agent training, Transport Training International

2000-2003 Active Reserves GA National Guard and US Army

1996 Bachelor of Arts, Indiana University, General Studies Major, emphasis in Marketing/PR

1981 – 1986 Active duty US Navy

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