Daisy Brito
Resume:
Daisy Brito
Newark, NJ ****2
************@*****.***
OBJECTIVE: To contribute developed customer relations, managerial and accounting skills to a challenging position in hotel management.
SUMMARY
• Capable manager and motivator of staff.
• Function well in high-stress atmosphere.
• Detail- and goal-oriented.
• Highly developed interpersonal skills.
• Developed innovative and efficient system of reconciliation.
• Skilled in utilization of various computer systems.
EXPERIENCE
2008 Hilton Garden Inn, Edison NJ
Front Desk
• Make reservation.
• Check guest in and out of the hotel.
• Adjustments and submit non-monetary adjustments.
• Enhance the customer’s relationship through various products and services.
• Handle prospective customers by responding to inquiries about the hotel, services and benefits with an enthusiastic and positive.
• Respond to telephone inquiries in accordance with defined standard for quality and productivity.
2005- 2007 Macryl LLC, Carteret NJ
Office Manager
• Supervise, manage and train 6-person office staff.
• Prepare for meetings and correspond with member representatives on upcoming meetings
• Schedules/Appointments for deliveries.
• Create and reconfigure client database
• Received cash and check receipts, Credit cards payments maintained ledger book and computers record of bank deposits
• Analyze monthly sales commission for a staff of 16 Reps.
• Answered phones, and handled general administrative duties, such as order weekly office supplies filing, faxing copying, mailing, invoices and bill of landing, process FedEx and UPS.
2006 -2008 Homewood Suites by Hilton, Cranford NJ
Front Desk
• Make reservation.
• Check guest in and out of the hotel.
• Adjustments and submit non-monetary adjustments.
• Enhance the customer’s relationship through various products and services.
• Handle prospective customers by responding to inquiries about the hotel, services and benefits with an enthusiastic and positive.
• Respond to telephone inquiries in accordance with defined standard for quality and productivity.
2001-2006 Hampton Inn, Linden NJ
Front Desk
• Make reservation.
• Check guest in and out of the hotel.
• Adjustments and submit non-monetary adjustments.
• Enhance the customer’s relationship through various products and services.
• Handle prospective customers by responding to inquiries about the hotel, services and benefits with an enthusiastic and positive.
• Respond to telephone inquiries in accordance with defined standard for quality and productivity.
1999-2000 Hampton Inn, Carlstadt NJ
Front Desk
• Make reservation.
• Check guest in and out of the hotel.
• Adjustments and submit non-monetary adjustments.
• Enhance the customer’s relationship through various products and services.
• Handle prospective customers by responding to inquiries about the hotel, services and benefits with an enthusiastic and positive.
• Respond to telephone inquiries in accordance with defined standard for quality and productivity.
EDUCATION
Union County College
Hospitality and Management 2007-present.
Elizabeth High School
High School Diploma 1998-2001
SKILLS
Fluent in Spanish, Microsoft office, Record-keeping, Bookkeeping, Access. Lotus Notes, Internet. Bilingual-equally fluent in English and Spanish General Computer knowledge of Windows, Excel and BASIC, certified in on Q
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