Customer Service Manager

Robert C. Hughes

*** ****** ****** ****, ***********, Tennessee 37421

Mobile: 423-***-**** Home: 423-***-**** Email: *********@****.***

EDUCATION

Birmingham-Southern College, Birmingham, AL / 2005-09

• Bachelor of Arts Degree in International/Latin American and Japanese Studies - Minor: Spanish

• Grade Point Average: 3.50 - Phi Sigma Iota National Foreign Language Honor Society

Kansai Gaidai University, Osaka, Japan / 2008-09

• Exchange Student Program

• Japanese Language and Culture Studies

FOREIGN LANGUAGE SKILLS

Spanish

• Ten years experience of reading, writing, speaking, and understanding Spanish language

• Eight college-level Spanish courses in literature, grammar, and Latin American spoken Spanish

• Multiple colloquial and dialectal Spanish language skills gained through regular interaction with Latinos and Spaniards

• Five years experience as Spanish language interpreter, translator, and tutor to students of Spanish and Spanish-speakers learning English

Portuguese

• Intensive Portuguese language immersion study and daily interaction with Portuguese native speakers

• Speaking, comprehending, reading, and writing skills of near equal proficiency to those of Spanish

Japanese

• One year of independent study of Japanese language including advanced grammar structures, formal speech patterns, and reading and writing Japanese characters

• One year of living in Japan with daily reliance on Japanese language skills

• Colloquial speaking skills and understanding of Osaka dialect and standard Japanese speech

• Highly familiar with Japanese culture and customs attained through year long immersion in Japanese culture

EXPERIENCE

Chattanooga Area Regional Transportation Authority, Chattanooga, TN / 2008

• Bilingual Customer Service Representative

• Identified and satisfied customer needs and provided customer service in English and Spanish

• Interpreted Spanish between clients and personnel

• Translated company pamphlets from English to Spanish

• Interacted with Latino customers while offering personalized service

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Notre Dame High School, Chattanooga, TN / 2004-05

• Spanish Tutor

• Diagnosed each student’s personal needs and provided one-on-one assistance

• Organized effective and thorough study routines for students and oversaw progress

• Gained teaching experience and developed problem identification and solving techniques

• Explained complex subjects in English and Spanish - Nurtured client trust relationships

Birmingham Southern College, Birmingham, AL / 2007/09

• Spanish Tutor

• Diagnosed each student’s personal needs and provided one on one assistance

• Organized effective and thorough study routines for students and oversaw progress

• Gained teaching experience and developed problem identification and solving techniques

• Explained complex subjects in English and Spanish - Nurtured client trust relationships

La Paz de Dios: Non-Profit Organization for Latino Community, Chattanooga, TN / 2008/10

• Bilingual Office Manager and Case Worker

• Interpreted spoken Spanish and translated documents from English to Spanish

• Organized and performed case management - Coordinated effective methods of assisting clients

• Arranged MS Excel spreadsheets of client data

Bridge Refugee Services, Chattanooga, TN / 2010

• ESL Teacher

• Provided spoken interpretation and written translation services

• Volunteered transportation for Latinos and immigrants of various nationalities

• Provided one-on-one instruction, in English and students’ native languages, to local immigrants

Baptist Church of the Covenant, Birmingham, AL / 2007-08

• ESL Teacher

• Provided one on one instruction, in English and students’ native languages, to local immigrants

• Tutored immigrants in English grammar concepts, reading, and writing

BSC Latin American Theme House, Birmingham, AL / 2007-08

• Manager of Latin American Studies organization

• Organized campus and community events to promote interest in Latin American culture

• Facilitated regular use of Spanish language among students living on premises

BSC Global Gatherers, Birmingham, AL / 2007-09

• Manager of foreign culture awareness organization

• Coordinated monthly meetings - Procured international hosts for events - Organized catering

• Created MS PowerPoint presentations - Coordinated advertisement of events

BSC Multicultural Advisory Committee, Birmingham, AL / 2009-10

• Events Coordinator of organization representing various cultural interests

• Debated cultural issues and devised problem solving actions.

Phi Sigma Iota Foreign Language Honor Society

• Elected Member in 2008 for excellence in foreign language studies and skills

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