Administrative, Executive Assistant

Melissa A. Williams

*** **** **** *****

Seffner, FL 33584

******@*****.***

813-***-**** mobile

SUMMARY

A goals-oriented and self-motivated professional with secretarial/customer service experience and highly developed communication skills. Seeking a responsible and rewarding position in Secretarial, Customer Service, or a related field in which to utilize my education and capabilities to their utmost potential. Proficient in computer literacy and able to learn new software quickly. An out-going team player willing to go the extra mile and loves interacting and meeting new people.

 Microsoft Office  Typing 50 wpm/10-key  Customer Focus  Results Oriented

 Quicken Books  Microsoft Outlook  Approachable  Communication

SELECTED ACCOMPLISHMENTS

AstraZeneca- Leading Pharmaceutical Sales Organization with over $29 Billion in Annual Sales

 Promoted from receptionist to full-time Administrator Coordinator within 3-month timeframe.

 Received various Sales Value Propositions awards within my ‘Therapeutic Area’.

Drake Beam Morin

Promoted from Client Services Associated to Lead Client Services Associate

 Received 100% Overall Satisfaction Rating in client evaluations for Tampa office.

 Exceeded word-processing under the allotted time frame.

 Consistently recognized for word-processing turnaround and accuracy.

 Rated “4” on a scale of 1-4 on client word processing in annual office review.

PROFESSIONAL EXPERIENCE

AstraZeneca, Tampa, Florida 2000-5/2008

AstraZeneca Pharmaceuticals

Administrative Coordinator

 Provide Executive-level administrative support to Area, Regional, District, and Sales Representatives supporting various AZ products with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.

 Maintain calendars of Area Sales Director and Regional Sales Directors regarding meeting, appointments, and travel. Thus ensuring meetings and appointments were scheduled accordingly reducing unnecessary cancellations.

 Book all domestic and simple international travel utilizing the AMEX on-line booking tool for Area and Regional Directors. Also assisting Directors with remaining compliance within corporate travel guidelines.

 Record and track expenses for payment with corporate card. Thus resulting in all expenses were paid promptly allowing for maximum budget optimization.

 Coordinate new and existing policies, procedures, and processes in order to support functional teams.

 Provide administrative support for the interviewing, hiring and termination process for AZ personnel.

 Coordinate, contact, and schedule candidates for interviews at the request of the Hiring Manager.

 Take on new and additional roles to support functional teams thus ensuring increased productivity.

 Assist with the development and implementation of programs across functional teams.

 Meeting planner for meetings with Area, Regional, District, Faculty updates, and on-site groups.

 WebEx Leader spearheading presentations via web cast for field personnel resulting in increased time in the field and office interaction with physicians and staff.

 Process invoice payments thru EzBuy system as well as charitable contributions for field representatives.

 Tracked Regional Budget supporting ‘Nexium” promotions and events.

Melissa A. Williams Page Two

Meetings Facilitated*

 Hospital District Meeting (March, May 08’)

 MC Leadership Meeting, August 2007 Biltmore Estate, Asheville, NC

 MC Left DSM Meeting, February 2007 (Beau Rivage, Biloxi, MS)

 DSM Meeting (Grand Hyatt Regency, Tampa Bay)

 Faculty Updates (Amelia Island, Biltmore Estate (March 01,2004)

 CNS Director’s Council Meeting (Hyatt Regency Westshore – April 02)

 CNS Co-Regional Meeting (Kiawah Island, Kiawah South Carolina, Sept. 2002)

 CNS Ad Board Meeting (Georgia (Sept.02) Orlando (Oct.02), and Charlotte (Nov.02)

 District Meeting (Orlando, Doubletree Guest Suites (July 01)

Field Development

 DSM Core I (December 2001, February 2002)

 Situational Leadership (January 2002)

MIS Region

 Co-Regional Meeting GI/CV (Marriott, West Palm Beach, FL)

Receptionist/AC June - Sept., 2000

Answered and distributed all incoming calls for the Tampa Business Center amongst personnel. Greeted visitors and assisted in all administrative functions at the front desk. Handled overseeing inventory and the purchasing of merchandise for the mailroom, and office objectives. Assisted in the coding of invoices to accounts payable in Headquarters.

Drake Beam Morin, Inc., Tampa, Florida 1998 - 2000

Worldwide leader in career management

Lead Client Services Associate 2000

Coordinate Client Services Team, office infrastructure and faculties to ideally support office objectives. Serve as office lead for the Operations Manager, communicating and working strategically as a team. Managed office by processing invoices, purchase orders and petty cash. Handled overseeing inventory and purchasing merchandise, resulting in customer satisfaction.

 Coordinated client and consultant services.

 Monitored and advised Client Service Associate responsibility for day-to-day office operations.

 Assisted with and advised Operations Manager of staff, facilities, and service issues.

 Provided leadership and mentoring to Client Services Team.

 Serve as Technical Liaison to clients and staff.

 Perform multiple tasks involving preparation for workshops, skill sessions and guest speakers.

Client Services Associates 1998 – 2000

Received, greeted and assisted clients with general administrative support in accordance with office objectives to achieve maximum client satisfaction.

 Maintained all incoming calls; distributing them throughout the office or into voicemail.

 Performed word- processing for 90 clients.

EDUCATION

HCC pursuing, AA, Business Administration

Florida Technical College, Data Processing, 1990

Graduate, Tampa Bay Technical/Vocational School, Data Processing, 1988

TRAINING

 Time Management - AMA Conference  Advanced Power point (AZ University)

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