Customer Service Manager

Scott L. Rider

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*** ********* ****, ************, ************ 16635

Home 814-***-****, Cellular 814-***-****

E-mail Address: *******@**********.***

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Summary

Seventeen years experience in planning, organization development, and general and administrative management. Recognized team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support initiatives and meet organizational operating, financial and quality objectives. Demonstrated talent for recruiting, interviewing, hiring, directing, supervising staff and achieving Operational excellence

Education History

H.S., Business 1986

Muncy High School, Muncy, Pennsylvania

Experience

McDonald’s________________________________________________________________May-2009-present

McDonald’s, Altoona,Pennsylvania

Assistant Manager

My responsibilities are customer service,maintaining and running shifts, scheduling,payroll, and overall operations.

Barnes & Nobles July-2007-May 2009

Barnes & Noble’s, Altoona, Pennsylvania

Café Manager

My responsibilities are focused on excellent customer service, hiring and development of associates, ordering, scheduling, payroll, and overall operation of Café Operations. Experience in delivering high quality drinks, pastries, and sandwiches. I’m responsible for making sales plan, and overall company net profit expectations.

Wolf Furniture Company_____________________________________ _August-2006-July 2007

Wolf Furniture, Altoona, Pennsylvania

Home Furnishings Consultant

My responsibilities are focused on excellent customer service, superior salesmanship and consultant for decorative ideas. I maintained my own client list and assisted my clients in furnishing rooms through out their homes and or offices. I am given a sales goal each month and I have achieved that goal each and every month. During my 6 months I have built up my client list and continue to add more clients. I ensure that my clients receive excellent service while in my care and I follow up on all concerns. I work with my clients to ensure that all their home furnishing needs are met to their expectations and standards.

Bombay Company December 2004-August,2006

Bombay Company, York, Pennsylvania

General Store Manager

My responsibilities are focused on excellent customer service, payroll control, expense control, development of staff and managers, overall store operations and meeting the sales and financial goals set by the company. I am involved in all opening and closing functions of the store, reconciling of all cash and media for the day's business. I am responsible for hiring staff to goal and recognizing peak seasonal trends and make sure we will be staffed for those times. Responsible for inventory control and taking a partnership with District Manager and/ or corporate to resolve any inventory issues.

• Modified time lines and work schedules according to company needs.

• Managed day-to-day operations for a 2 million dollar a year store.

• Well-developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.

Royer’s Flower and Gifts 2004

Royer’s Flowers and Gifts, York, Pennsylvania 2004

Assistant Store Manager

Responsible for helping staff and operate a 2 million dollar a year flower shop. I work hand in hand with the General Store Manager to ensure all orders were completed on time and to the specification of the order. Supervised a staff of 7 associates. My duties including but not limited to the following: taking phone orders, providing excellent customer service, ordering inventory of flowers, plants and supplies, opening and closing of store, payroll and scheduling, designing arrangements and development and training of staff.

Linen’s-N-Things 1998-2004

Linen’s-N-Things, York, Pennsylvania 2003 - 2004

Assistant Store Manager/ Merchandise Manager - Bath Area

Responsible for the following departments: Towels, Bath Rugs, Area Rugs, Functional Bath, Decorative Bath, Personal Care and Window Treatments. Had 9 associates that directly reported to me. Responsible for merchandising standards, price integrity, unit integrity, plan-o-gram standards, ordering, staff development, and customer service excellence in all my areas. Responsible for all manager functions of the building (opening, closing, hiring, training and cash control). Additional Responsibilities included scheduling and supervision of receiving team.

Linen’s-N-Things, Camp Hill, Pennsylvania 2002 - 2003

Assistant Store Manager/ Merchandise Manager -Hardlines

Responsible for the following departments: Cookware, Electrics, Kitchen Organization, Storage and Organization, Home Accents, Tabletop, Glassware and Lighting. 12 associates that directly reported to me. Responsible for merchandising standards, price integrity, unit integrity, plan-o-gram standards, ordering, staff development, and customer service excellence in all my areas. Responsible for all manager functions of the building (opening, closing, hiring, training and cash control).

Linen’s-N-Things, Lancaster, Pennsylvania 1998 - 2002

Merchandise Manager/ Assistant Store Manager- Bedding and Front End

Responsible for the following departments: Sheets, Comforters, Bed Pillows, Master Bedroom, Bed-In-Bag, Duvets, Toss Pillows, Blankets, Bed skirts, Value Bedding and Window Treatments. Had 13 associates that directly reported to me. Responsible for merchandising standards, price integrity, unit integrity, plan-o-gram standards, ordering, staff development, and customer service excellence in all my areas. Responsible for all manager functions of the building (opening, closing, hiring, training and cash control).Later assumed the responsibility of the Front End. I was in charge of all cashiers, daily reconciliation of cash, scheduling, register audits, Guest relations and training. Oversaw ordering of supplies.

Wal-Mart Inc. 1993-1998

Wal-Mart Inc., Lancaster, Pennsylvania 1998 - 1998

Jewelry Associate

Duties included: Excellent Customer Service, Inventory control of all jewelry, unit integrity, pricing integrity and ordering.

Wal-Mart Inc., Lewisburg, Pennsylvania 1995 - 1998

Jewelry Department Manager

Responsible for organization of department, Employee training, delegation of workload, scheduling, development of associates, employee evaluations and input on promotions. Developed an excellent customer service environment for my associates and customers. Designed and modularize display cases. Involved in price integrity and unit integrity. Responsible for ordering.

• Received the Wal-Mart Department Manager of the year award for 1997 and 1998.

Wal-Mart, Inc., Montoursville, Pennsylvania 1993 - 1995

Jewelry Associate

Duties included: Excellent Customer Service, Inventory control of all jewelry, unit integrity, pricing integrity and ordering.

Tiffany’s Industrial Deli 1992-1998

Tiffany's Industrial Deli, Williamsport, Pennsylvania 1992 - 1998

Cook/ Caterer

Involved in the prepping and cooking of lunches and dinners. Learned all aspects of kitchen operations. Involved in the caterering end of busy. Help prepare, cook and serve for parties of 200

Piercing Pagoda 1989-1992

Piercing Pagoda, Muncy, Pennsylvania 1989 - 1992

Area Supervisor

Responsible for overseeing hiring, training, development of managers and associates, developing a great Customer Service culture, Inventory control, profit and loss, expenses and pricing for 6 stores. Held monthly training seminars on product development and selling techniques. Evaluated staff on an annual bases on which decisions were made for promotional opportunities.

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