Customer Service Sales Representative
Resume:
Darryl Smith
Tucker, Georgia 30084
***********@*****.***
Objective: To work within a company that will utilize my existing mortgage and customer service skills while promoting both personal and professional growth.
Experience: NAARI Housing Counseling Agency Tucker, Georgia
Counseling Manager Feb 2010 to Feb 2012
Verified that appropriate documents were filed for homeowners seeking compliance audits and loan modifications.
Kept records of customer interactions with the 10-15 counselors under my supervision to ensure that the proper banking and mortgage procedures were followed.
Certified bankruptcy petition preparer.
National Publishing Group Atlanta, GA
Inside Sales Representative March 2008 to Jan 2010
Managed a staff of 10-15 telemarketers to upgrade customer accounts by selling products and services.
Checked to ensure that the appropriate changes were made to resolve customer complaints and concerns
ACORN Cleveland. Ohio
Head Organizer Feb 2001 to Nov 2007
• Supervised and coordinated activities of workers engaged in membership recruitment, voter registration and first time buyer counseling.
• Negotiated with mortgage lenders regarding products and services offered to clients.
• Audited files to ensure qualification prior to submission.
American National Mortgage Cleveland, Ohio
Senior Loan Officer June 1995 to Jan 2001
• Supervised 10 loan officers in loan origination activities.
• Audited files prior to submission to select appropriate loan products.
• Examined and verified documents for prime and subprime mortgages
• Prepared and submitted closing documents
Education: Ohio State University
References: Available upon request
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