Quality Control Supervisor

**** ****** **** #** **********, CA *****

PHONE 916-***-**** • E-MAIL *******@*****.***

TONANTZIN CONTRERAS

OBJECTIVE

I would like to obtain challenging and fulfilling career that will allow me to utilize my current skills, as well as develop new skills.

WORK EXPERIENCE

2007-2010 Sacramento City College, Sacramento, CA

Admissions and Records Clerk, Student Help

• Processed add/drop forms, transcript request, grade change forms, and student petitions.

• Assisted students with class searches.

• Answered inquiries pertaining to, but not limited to the process of enrollment, petitioning records, student services, department locations and special programs.

• Provided excellent customer/student service.

2004-2006 Central Pacific Mortgage, Sacramento, CA

Shipping/Post Closing

• Stacked loans according to the investor stacking order.

• Balance HUD-1.

• Ordered docs from title companies.

• Packaged and shipped all loans. Copied all loans.

• Cleared minor suspense issues.

2001 – 2003 Capitol Commerce Mortgage, Sacramento, CA

File Room Supervisor

• Supervised a team of fifteen employees.

• Collaborated with other supervisors to assure a continuous and smooth flow of production for the department.

• Maintained organization for receiving loans from branches, logging mail and loans into database system, filed mail and loans alphabetically/numerically, copied and boxed loans for storage.

• Appraisal request and retrieved loans for quality control.

• Communicated with title and escrow companies to obtain documents.

• Responsible for ordering all department supplies.

• Accountable for running several reports from database system.

• Dealt with variety of volume of loans that ranged from 5000- 18,500 units.

• Trained all new employees.

EDUCATION

Bachelor of Science in Accounting, Minor in Women’s Studies, California State University Sacramento, Expected: May 2013

Associates in Arts in Social Science, Sacramento City College, Obtained: May 2010

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