Education, Sales, Customer Service

*** ********* ***** ** • COLUMBIA, SC • *****

803-***-****/803-***-**** • *********@*******.***

TARA VAZQUEZ

EDUCATION

Master of Education – Teaching English as a Second Language

Jones International University, Expected January 2012

Bachelor of Arts - Political Science

Clemson University 1993

SUMMARY OF QUALIFICATIONS

Over ten years of customer service experience. Received several awards and commendations for outstanding customer service satisfaction. High quality reading and writing skills with experience writing in a professional environment. Possess strong social, analytical and Spanish bilingual communication skills in all forms such as, writing, reading and speaking. Serve as a team leader in various departments. A committed, self-motivated and flexible individual with high ethical standards. Very flexible and can perform in a fast-paced changing environment. Excellent analytical and decision making skills with a high degree of initiative.

EMPLOYMENT

2007 – 2011 Realtor, Asset Realty Inc

Provide consulting services to homebuyers and home sellers to understand their needs. Assist in recruiting new real estate agents to generate more sales for the company. Prepare contracts, purchase agreements and closing statements. Create marketing materials for properties to increase interest and produce more sales. Show properties to prospective buyers and work as a liaison between buyers and sellers.

2004-2009 Bilingual Account Service Rep/Enroller, Colonial Life Insurance

Enrolled clients in various insurance products by explaining the benefits to them and their families. Provide detailed information to sales agents and plan administrators about billing issues to increase their productivity. Resolve billing discrepancies and premium payments. Researched agent issues to create a solution with their clients. Assisted clients with medical claims and translated Spanish medical records and correspondence to shorten the timeframe for processing claims.

2000-2003 Customer Billing Specialist, Quest Diagnostics

Serviced doctor offices with medical lab results and requisitions. Resolved medical lab billing. Used medical coding on a daily basis.

1996-1999 Bilingual Customer Service Rep, Equifax

Provided customer service to customers about their credit reports. Researched credit items that were in error. Communicated by phone and in writing with creditors to resolve credit discrepancies.

1993- 1995 Bilingual Customer Service Rep, PMSC

Answered incoming phone calls from customers with questions about their car insurance policies. Assisted with posting premium payments. Also reinstated policies that had lapsed due to non-payment.

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