Professional Customer Service, Warehouse, Supervisory

TASHA M. TRETTENERO

**** ***** **** ******, ** **543 Phone: 331-***-**** *****.**********@*****.***

Honors

JEWEL OSCO PROMOTION 2009

WAL-MART PROMOTION 2007

1ST PLACE BASKETBALL TROPHIES 2004-2010

MOST ATHLETIC AWARD 2005

HONOR ROLL STUDENT 2006

MVP AWARD 2006-2007

Key Skills

Customer Service

Warehouse

Supervisory

Proficient Computer Knowledge

Security

Sales

Quick Learning

Multi Tasking

Education

DeVry University, Naperville, IL

AS in Computer Science, 2012

IN PROGRESS

HIGHLY ACCOMPLISHED OVERACHIEVER

Multi-qualified Expert with Employment Skills

Highly accomplished, quick learner, with excellent computer and technological skills, great customer service experience, with an outstanding way to understand and help customer’s to the fullest, stupendous ability to multi-task and work with a team, with an ability to quickly settle difficult situations. A team leader that sets a good example with superb work ethic and very honest and caring. Impressive reliability, commitment and intelligence, with a strong drive to succeed.

Summary

Customer

Care: Telephones, face-to-face sales, quick problem solving, manage administration, follow-ups, communication and interpersonal skills (Stress tolerant, initiative, etc.)

Training: New hire employee responsibility

Security: Camera Surveillance, Records, Writing, Attention to detail

Software: MS Office (Word, Excel, PowerPoint)

Experience

Con-way Freight, Aurora, IL

T-mobile Co., Aurora, IL Warehouse/CSR Dispatcher,05/2011-10/2011

Retail Sales Representative,05/2010-01/2011

Jewel Osco Co., Oswego, IL Cashier & Supervisor/Ordering Specialist, 08/2008-02/2010

Wal-mart Co., Aurora,IL Cashier & Loss Prevention Agent,02/2007-05/2008

Recent Project Highlights:

Warehouse/CSR: Dispatch and regulate trucks in transit and determine correct drop off locations. Schedule, plan and monitor orders. Trace and track orders in transit. Enter customer information into the system. Communicate with customers on a daily basis. Troubleshoot and problem-solve client issues. Process monthly reports.

Retail Sales Representative: Direct mobile phone and accessory sales and customer support services within retail location, building a strong rapport with all new and returning customers. Required to meet a quota for all sales of wireless products and accessories. Also required to troubleshoot products and instruct customers on their proper use. Document all customer interactions to maintain compliance.

Warehouse Supervisor: Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results. Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior. Establish, maintain and promote high standards of customer service.

Loss Prevention Agent: Responsible for detecting, reporting and resolving matters in the area of safety, inventory shortage, cash handling and theft, and for providing customer service as per Company standards.

Able to Relocate & Travel Extensively Available for Full-Time & Contract Assignments

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