Customer Service Manager

Kathy J. Brainard

*** **. ***** ****

Colchester, CT 06415

Phone: 860-***-****

OBJECTIVE: To find a challenging position in a positive environment to create a rewarding career.

EDUCATION:

Southern Connecticut State University 1985 - 1986

New Haven, CT Major: Special Education

Psychology

Mitchell College 1984 - 1985

New London, CT Major: Special Education

Psychology

EMPLOYMENT:

Office Manger

Brian Hurt D.M.D Colchester CT 06415 Aug 2010-April 2011

My daily responsibilities were scheduling appointments answering the phone billing insurance companies, calling insurance companies, billing patients, and receiving payments.

Store Manager

Eblens Limited Partnership; Colchester, CT 06415 November 1996- August 1998

My responsibilities as the Store Manager included cash, inventory and quality control, hiring and scheduling of all employees, together with customer service. I also worked with the buyers in selecting styles and sizes of clothing and shoes for the store. I received freight, checked it in and hung merchandise in proper departments, together with overall store merchandising. Training employees on products and store policy.

Footwear Manager October 1996 - November 1998

Bob’s Stores, Inc.; Manchester, CT 06040

My responsibilities as the Footwear Manager was to display and merchandise products. Receiving and checking in merchandise and managing back stock. Other responsibilities include scheduling of sales staff and customer service. Teaching about our products on spreadsheets and teaching sales staff on all new policies.

Operational Manager September 1992 - October 1996

Lechter’s, Inc.; Waterford, CT 06385

My responsibilities as the Operational Manager include ordering, receiving and checking in merchandise. In addition, merchandising stock, setting up plan-o-grams as well as inventory and cash control, and customer service. Reading all policies and teaching them to all employees.

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