Customer Service Representative

*** ****** ******

Hagerstown, MD ***** Phone: 301-***-****

Email: **************@*****.***

Randy M. Franklin

Objective

To obtain a management position utilizing interpersonal communications skills both spoken and written.

Experience 2002–2012 The Jefferson School Jefferson, MD

Educational 1:1 Aide

Provides educational support and behavioral management; documents student progress.

Serves as an escort to students during school program activities.

Assists teacher with other students as needed.

Works with an assigned student in a one to one relationship providing additional structure, supervision, and instruction, to assist the teacher in achieving the goals and objectives of the student’s Individual Education Plan (IEP).

2004–2007 Experient, Inc. Frederick, MD

Customer Service Representative

Receive customer calls of requests for products and services.

Receive incomings calls regarding conference registration and other trade show related inquiries.

Troubleshoot online registration issues.

2000–2004 Experient, Inc. Frederick, MD

Account Executive/Onsite Coordinator

Maintain current accounts.

Extensive travel.

Successfully complete projects within a yearly portfolio consisting primarily of low complexity events.

Coordinate with the Onsite Managers to gather client requirements to design, build, and test onsite applications including staff registration, self registration, scan and go and other interactive offerings for show attendee registration purposes.

Train, manage, and supervise onsite temporary staff.

Configure, deploy, troubleshoot and maintain onsite registration systems and applications.

Computer network administration – ability to configure an internet connection and apply basic networking skills

Configure server redundancy and recover from any unforeseen system failures.

1998–2000 First USA Bank, NA Frederick, MD

Financial Service Advisor

Resolve account services issues and respond to customer inquiries promptly and effectively.

Identify customer needs in order to effectively refer bank products and services.

Delivers outstanding customer service by executing financial transactions in accordance to bank policies and procedures.

Education July 2012 – August 2012 Hagerstown Community College Hagerstown, MD

Major: Professional Truck Driver Program CLD Class A

Endorsements: Hazmat, Tanker, Doubles & Triples

1996–1998 Frostburg State University Frostburg, MD

Major: History

Minor: Computer Networking/Applications

1993–1996 Liberty University Lynchburg, VA

Major: Theology

References: Available upon request.

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