Executive Sales Manager

MICHAEL E. PUGH

** **** ***** **** 276-***-****

Wytheville, VA 24382 **********@*****.***

PROFILE

A results-oriented proactive senior manager with extensive corporate, regional and district experience with three national corporations in distinct fields of senior living and retail. A forward thinking, adaptive and value driven leader that embraces change and challenge. Areas of expertise include:

Field operations Human Capital Revenue growth

Marketing ROI results Multi Store Leadership Finance

KEY STRENGTHS

Executive disposition built through confidence, knowledge of business, credibility and results. Powerful communicator, strong advocator and defender of an organization.

Talented with strong leadership skills and the ability to address bold and challenging issues.

Adapt at creating strong partnerships that encourage participation and the benefits of a goal-oriented organization.

Creation of an open environment of trust and exchange of ideas.

Strategic decision-maker allowing for long-term expectations and positive results.

Self disciplined in measuring progress and results by continually focusing on efficiency and quality.

Fresh at adopting innovative ideas that create interest and enthusiasm. Visionary processes.

Understands the importance of listening to customer input to build an alliance of growth, trust and confidence.

Concentrates not only on the corporate outcome but the individual appeal of all associates interests leading to a collaborative decision process.

Revenue growth minded leader that adapts to current conditions and trends allowing for best possible business improvement and capture of new customers.

Profit sensitive to the needs and expectations of an ever changing business climate.

Principle and integrity directed values.

SELECTED ACCOMPLISHMENTS

Improved census levels 700 basis points in 2010 in highly competitive senior living

business.

Highest ROI dollar and margin production in 2010.

Built world class regional and district organization thru partnership development.

Improved both commercial and residential ROI margins to store historical levels.

Improved customer service levels to highest levels of past three years based on

customer satisfaction, store presentation and associate morale.

Contributed to the quick and unexpected emergence from bankruptcy by producing sales of $3 billion and generated revenue of $237 million in 2004, and improved the total contribution profit line by $70 million dollars.

Appointed corporate officer and first regional vice president under at time structure.

Improved profitability in challenged markets of Birmingham, New Orleans and Houston. Store presentation and morale improved to strong performance levels.

Through direction as District Manager and total team involvement, the market successfully weathered the influx of Wal-Mart competition.

Improved productivity, sales, turnover and profit in three years in several stores that were in challenging locations.

Credited by management for a leadership style that ultimately stopped unionization.

Regional training Manager of the year.

“Points of Light” recipient. One of five only awards for extraordinary service dedicated to the enrichment of business ethics and practice towards consumers and associates alike.

MICHAEL E. PUGH Page 2999999

CAREER HISTORY

HOLIDAY RETIREMENT CORPORATION 2008-2010

Regional Director

N.C. and Va. 2008

12 communities

Managing Director 2008-2010

East District

Maine to Florida

72 communities.

LOWES HOME IMPROVEMENT 2006-2008

Store Director

Cartersville, Ga.

Camp Creek, Ga.

Alpharetta, Ga.

K MART CORPORATION , Troy Michigan 1972-2005

Regional Vice President

Wytheville, VA 2003-2005

New Orleans, LA 2001-2003

Birmingham, Al 1999-2001

Regional Operations Director

Wytheville, VA 1997-1999

Regional Manager

Wytheville, VA 1993-1997

District Manager

Richmond, VA 1991-1993

General Store Manager

Wytheville, VA 1989-1991

Staten Island, NY 1987-1989

Milford, CT 1984-1987

Scarborough, ME 1981-1984

West Lebanon, NH 1979-1981

Merchandise Manager

Marlton, NJ 1977-1979

Assistant Manager

Troy, MI 1972-1977

EDUCATION

Central Virginia Community College – 1972 Graduate

A.A.S. in Merchandising Management, Graduated with Honors

Marketing Club President

Business Club Secretary

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